Technical Engineer Cloud & MDM

hays-gcj-v4-pd-online; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

A technology company based in Abu Dhabi seeks a Technical Support Engineer specializing in Cloud Administration and MDM. This pivotal role requires diagnosing complex issues and managing service requests while providing top-tier client support. Applicants should have at least 5 years of experience and a degree in IT or a related field, along with advanced knowledge in Azure and Jamf.

Benefits

Supportive team environment

Opportunity to work with cutting-edge technologies

Qualifications

• Minimum 5 years experience in IT Technical engineering required.
• Fluency in English and strong communication skills essential.
• Microsoft certifications and experience with cybersecurity are pluses.

Responsibilities

• Diagnose and resolve complex hardware, software and cloud issues.
• Manage L2-L3 ticketing requests and maintain client communication.
• Contribute to customer satisfaction and improve service delivery.

Skills

Cloud Configuration

Problem-Solving

Client Communication

Networking Troubleshooting

Attention to Detail

Education

Bachelor's degree in IT or Computer Science

Tools

Jamf

Microsoft 365

Azure

Video Conferencing Tools

Job description

Based in Abu Dhabi and with a global footprint, this technology company offers comprehensive IT services. They provide high level managed IT support, cloud services (including Microsoft 365, Azure, AWS, and Google Cloud), and project-based technology solutions such as facilities build outs and automation.

Your new role

As a Technical Support Engineer (Cloud Administrator & MDM Engineer), you'll be a pivotal Level 2-3 point of contact for all technology-related service requests. Your days will involve diagnosing and resolving complex hardware, software, and cloud configuration issues, leveraging your advanced knowledge in Azure, Intune, Jamf, and Microsoft 365. You'll manage L2-L3 ticketing requests, maintain clear communication with clients, and contribute to improving overall customer satisfaction. This role requires a proactive approach to problem-solving and the ability to manage your workload independently while working effectively within a team.

What you'll need to succeed

You will need experience as an IT Technical engineer with a minimum of 5 years of experience and a can-do attitude. You'll need to be fluent in English with outstanding personal communication skills to deliver the clients signature high end VIP Service.

Technically, you'll need advanced proficiency in :

• Jamf (including Jamf Pro, Apple Business Manager, automated device enrollment, and app packaging)
• Microsoft 365
• Azure Virtual Desktop / Windows365 and Remote Desktop Services
• General Networking Troubleshooting
• Video conferencing and audio / video equipment experience (Teams, Zoom)
• Laptop / Desktop imaging and deployments
• Desk-side support for peripherals and network printers

A Bachelor's degree in IT, Computer Science, or a related field is required, or equivalent work experience. Microsoft Certifications and / or any other IT-related certifications are a significant plus, especially those related to Azure (AZ-104, AZ-900, AZ-303-04) or Jamf (Apple Certified, Jamf Certified).

Strong attention to detail, the ability to multi-task, and excellent planning and prioritization skills are crucial. Experience with cybersecurity solutions is a plus (Microsoft Entra-ID, Sentinel, CrowdStrike, Proofpoint, etc.) and network proficiency (LAN / WAN, Fortinet) are highly desirable.

What you'll get in return

In return for your expertise and dedication, you'll join a supportive team environment where you can truly make an impact. You'll have the opportunity to work with cutting-edge cloud and MDM technologies and continuously develop your skills. We offer a role where your ability to build and maintain strong client relationships is highly valued, contributing directly to the company's reputation for excellence.