Technical Design Reviewer - Contact Center Solution - Dicetek LLC - Dubai, UAE

DiceTek UAE; Dubai; On-site; AED 245,520 - 301,320; Full time

Benefits offered by this job

Competitive salary

Career advancement

High-impact projects

Job summary

DiceTek UAE in Dubai is looking for a Technical Design Reviewer to manage solution verification and integration for an enterprise Contact Center program. The role focuses on validating architectures, ensuring compliance with design standards, and interfacing systems including Genesys and cloud environments.

The ideal candidate will have extensive experience in solution design and will act as a technical authority to ensure all solutions align with functional and security requirements.

Qualifications

• Minimum 7-10 years of experience in solution design or technical governance.
• Strong knowledge of Contact Center technologies, especially Genesys.
• Familiarity with AI/NLP frameworks.

Responsibilities

• Oversee solution verification for Contact Center program.
• Validate integrations with platforms such as Genesys, CRM, and AI systems.
• Ensure compliance with design standards and cybersecurity.

Skills

Contact Center architecture

Integration design and validation

Cloud deployment and security

Technical documentation and governance

AI/NLP platform understanding

Tools

Genesys Cloud

AWS

Azure

Kore.ai

Dialogflow

OpenAI APIs

Job description

Position Overview

Dicetek LLC is seeking an experienced Technical Design Reviewer to oversee solution verification and integration readiness for an enterprise‑grade Contact Center program. The role involves reviewing system architecture, ensuring compliance with design standards, and validating integrations across platforms such as Genesys, CRM, AI/NLP systems, and cloud environments. The ideal candidate will act as a client‑side technical authority, ensuring that all solutions meet functional, security, and interoperability requirements.

Job Details

Country: UAE City: Dubai Industry: IT and Services Function: Systems Analysis/Design Salary: 22000-27000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full‑time

Key Responsibilities

Design Verification and Technical Review

• Genesys platform setup and multichannel enablement
• CRM integration and data flow design
• AI and NLP platforms such as Kore.ai and OpenAI for chatbot and automation solutions
• Cloud deployment environments (AWS, Azure) and associated security zones
• Network design, high availability, and disaster recovery configurations
• Customer experience flows, service catalogues, and knowledge base structures
• Agent layer solutions such as desktop applications and workforce management systems

Prepare formal review reports summarizing findings, gaps, and recommendations for approval.

Integration Readiness

Ensure the Contact Center platform is technically ready for integration with internal systems and external third‑party services. Collaborate with vendors and in‑house teams to define and validate integration requirements and interface specifications. Ensure all designs support secure, real‑time data exchange and comply with UAE government interoperability and cybersecurity standards. Support validation, functional testing, and UAT of integration components.

Technical Governance and Documentation Review

High‑level and low‑level design documents, APIs, and data flow diagrams for accuracy and compliance. Ensure traceability between business requirements, technical design, and implementation deliverables. Document all architecture‑related risks, dependencies, and required mitigation actions.

Collaboration and Reporting

Act as the technical advisor during design workshops and vendor review sessions. Provide structured feedback to project leadership and escalate technical risks or non‑compliance issues. Contribute to project technical governance meetings with actionable insights and progress updates.

Required Skills and Qualifications

• Minimum 7-10 years of experience in solution design, system architecture, or technical governance roles within large enterprise or government environments.
• Strong knowledge of Contact Center technologies, particularly Genesys Cloud and CRM integrations.
• Familiarity with AI/NLP frameworks such as Kore.ai, Dialogflow, or OpenAI APIs.
• Experience with cloud platforms (AWS, Azure) and secure architecture design.
• Understanding of network architecture, disaster recovery, and high availability principles.
• Ability to assess and document end‑to‑end data flow and integration requirements.
• Proficiency in reading and reviewing HLD, LLD, API, and data mapping documentation.
• Excellent analytical and communication skills with experience in stakeholder collaboration.

Preferred Qualifications

• Professional certifications in architecture, cloud (AWS/Azure), or Genesys platforms.
• Prior experience in public sector or government contact center transformation projects.
• Knowledge of UAE interoperability frameworks and information security standards.

Skills Set

Contact Center architecture, Integration design and validation, Cloud deployment and security, Technical documentation and governance, AI/NLP platform understanding.

Why Join Us

Work on high‑impact digital transformation projects shaping next‑generation customer experience systems in the UAE. Collaborate with top‑tier technology partners and government clients. Competitive salary and career advancement in a leading IT consulting firm. Engage in a dynamic environment emphasizing innovation, governance, and technical excellence.

About the Company

Dicetek LLC, headquartered in Dubai, is a global IT and business solutions provider offering consulting, technology, and managed services to clients across industries such as government, banking, and telecom. With operations across the Middle East and Asia, Dicetek specializes in digital transformation, enterprise integration, and customer experience solutions. The company's commitment to innovation, quality, and collaboration drives success across all major technology domains.