Senior Technical Design Reviewer – Enterprise CC & AI Integrations

DiceTek UAE; Dubai; On-site; AED 245,520 - 301,320; Full time

Benefits offered by this job

Competitive salary

Career advancement

High-impact projects

Job summary

DiceTek UAE in Dubai is looking for a Technical Design Reviewer to manage solution verification and integration for an enterprise Contact Center program. The role focuses on validating architectures, ensuring compliance with design standards, and interfacing systems including Genesys and cloud environments.

The ideal candidate will have extensive experience in solution design and will act as a technical authority to ensure all solutions align with functional and security requirements.

Qualifications

• Minimum 7-10 years of experience in solution design or technical governance.
• Strong knowledge of Contact Center technologies, especially Genesys.
• Familiarity with AI/NLP frameworks.

Responsibilities

• Oversee solution verification for Contact Center program.
• Validate integrations with platforms such as Genesys, CRM, and AI systems.
• Ensure compliance with design standards and cybersecurity.

Skills

Contact Center architecture

Integration design and validation

Cloud deployment and security

Technical documentation and governance

AI/NLP platform understanding

Tools

Genesys Cloud

AWS

Azure

Kore.ai

Dialogflow

OpenAI APIs

Job description

DiceTek UAE in Dubai is looking for a Technical Design Reviewer to manage solution verification and integration for an enterprise Contact Center program. The role focuses on validating architectures, ensuring compliance with design standards, and interfacing systems including Genesys and cloud environments.

The ideal candidate will have extensive experience in solution design and will act as a technical authority to ensure all solutions align with functional and security requirements.