Technical Delivery Manager

CNS Middle East; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

CNS Middle East in Dubai seeks a Technical Delivery Manager to lead end-to-end enterprise IT projects, focusing on systems integration, networking and security. You will guide a cross-functional team of engineers, ensure on-time delivery within budget, and uphold quality across the Digital Services division.

Applicants should have 10+ years in IT project delivery, 5+ years in leadership, and 15+ years overall, with ITIL and PMP/Agile experience; CISSP/CCNP desirable.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related engineering field.
• Master's degree or MBA; advanced technical certifications (e.g., CISSP, CCNP). (Desired)
• 10+ years in IT project delivery with 5+ years in a leadership role managing systems, networks, and security teams.
• 15+ years of experience, including a proven track record of delivering multi-million dollar enterprise IT projects. (Desired)
• Deep understanding of IT infrastructure (networks, security, systems), stakeholder management and vendor negotiation.
• Advanced knowledge of ITIL, PMP/Agile frameworks, and enterprise managed services architecture.

Responsibilities

• Lead, mentor, and manage a cross-functional technical team consisting of system administrators, network engineers, applications and cybersecurity professionals to execute complex IT projects.
• Define and enforce robust delivery methodologies, governance frameworks, and quality assurance processes for all customer-facing engagements.
• Act as the primary executive escalation point for critical project roadblocks, ensuring swift technical and commercial resolution while maintaining high customer satisfaction.
• Partner closely with Pre-Sales and Sales teams to ensure smooth transitions from proposal and pipeline stages into active delivery, validating scope, timelines, and resource requirements.
• Oversee capacity planning, resource allocation, and utilization tracking to minimize bench costs and optimize department productivity.

Skills

Leadership

Delivery management

Stakeholder management

Vendor negotiation

ITIL

PMP/Agile

Strategic planning

Cross-functional teamwork

Education

Bachelor's degree in Computer Science or IT

Master's degree or MBA (desired)

Job description

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.

Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers.

We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries.

With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.

A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.

Job Description

The Technical Delivery Manager is responsible for the end-to-end execution and successful handover of large-scale enterprise IT projects, focusing on systems integration, networking, and security solutions. Drawing on a deep technical background in these domains, this role provides strategic leadership to a multidisciplinary engineering team, ensuring that all client engagements are delivered on time, within budget, and to the highest quality standards, directly impacting on the profitability and reputation of the Digital Services division.

Duties & Responsibilities

• Lead, mentor, and manage a cross-functional technical team consisting of system administrators, network engineers, applications and cybersecurity professionals to execute complex IT projects.
• Define and enforce robust delivery methodologies, governance frameworks, and quality assurance processes for all customer-facing engagements.
• Act as the primary executive escalation point for critical project roadblocks, ensuring swift technical and commercial resolution while maintaining high customer satisfaction.
• Partner closely with Pre-Sales and Sales teams to ensure smooth transitions from proposal and pipeline stages into active delivery, validating scope, timelines, and resource requirements.
• Oversee capacity planning, resource allocation, and utilization tracking to minimize bench costs and optimize department productivity.

Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, or related engineering field.
• Master's degree or MBA; advanced technical certifications (e.g., CISSP, CCNP). (Desired)

Experience

• 10+ years in IT project delivery with 5+ years in a leadership role managing systems, networks, and security teams.
• 15+ years of experience, including a proven track record of delivering multi-million dollar enterprise IT projects. (Desired)

Additional Information

• Deep understanding of IT infrastructure (networks, security, systems), stakeholder management and vendor negotiation.
• Advanced knowledge of ITIL, PMP/Agile frameworks, and enterprise managed services architecture.

Compliance with policies and procedures based on the ISO standards adopted by CNS.