Technical Account Manager - UAE Nationals ES - GTSS - EMEA

Amazon; Dubai; Hybrid; AED 120,000 - 150,000; Full time

Job summary

A leading cloud solutions provider in Dubai is seeking a Technical Account Manager to help customers maximize AWS technology. The role involves building solutions, providing technical guidance, and developing relationships with clients. Candidates should have a Bachelor's degree and 2 years of technical experience, with proficiency in multiple scripting languages. This position promotes work-life balance and career growth opportunities.

Benefits

Work-life harmony

Flexible working hours

Mentorship and career growth opportunities

Qualifications

• 2 years of technical engineering experience required.
• Experience with compute, storage, networking, CDN, and databases.
• Scripting and coding skills in multiple languages.

Responsibilities

• Build solutions and provide technical guidance.
• Develop trusting relationships with customers.
• Consult with executive partners and drive discussions.

Skills

Technical engineering experience

Operational troubleshooting

Scripting and coding skills

Customer-facing presentations

Education

Bachelor's degree

Tools

Ruby

C/C++

C#

Java

Python

PHP

Job description

At Amazon, our vision is to be Earth's most customer-centric company. In 2006, we launched Amazon Web Services (AWS), giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon. AWS is a secure cloud services platform offering computing power, database storage, content delivery, and other functionalities to help businesses scale and grow. Millions of businesses use AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability.

The Role

As part of a trusted advisor pool, you'll have a direct impact in helping our OnRamp customers maximize value from cloud technology. You'll craft and execute strategies to drive customer adoption and utilization of AWS services, including EC2, S3, DynamoDB, RDS databases, Lambda, CloudFront CDN, IoT, and more.

Our Technical Account Managers partner with iconic businesses, from startups to large enterprises undergoing significant transformation. You will provide advice on architecture, support strategy, project and launch planning, and ongoing operational issues.

Key Responsibilities

• Build solutions, provide technical guidance, and advocate for customers.
• Ensure AWS environments are operationally healthy while reducing costs and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Drive technical discussions regarding incidents, tradeoffs, and risk management using your technical acumen and customer obsession.
• Consult with partners from developers to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services, and Sales teams.
• Proactively identify opportunities for customers to gain additional value from AWS.
• Conduct detailed reviews of service disruptions, metrics, and prelaunch planning.
• Solve problems as customers migrate workloads to the cloud.
• Enhance customer capabilities through workshops and sessions.

As AWS continues expanding in EMEA, you'll have ample opportunities to develop your technical consulting and leadership skills, work with talented cloud technologists, and pursue AWS certifications.

About the Team

We value diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. Whether you're just starting your career or have alternative experiences, your background is valued.

Why AWS

AWS is the world's most comprehensive cloud platform, trusted by startups to Global 500 companies. We innovate continuously to power businesses worldwide.

Work/Life Balance

We prioritize work-life harmony and offer flexibility to support your success at work and at home.

Inclusive Culture

Our affinity groups and events foster inclusion and celebrate diversity, encouraging continuous learning and curiosity.

Mentorship & Career Growth

We provide knowledge sharing, mentorship, and resources to help you grow into a well-rounded professional.

Minimum Qualifications

• 2 years of technical engineering experience.
• Bachelor's degree.
• Experience with operational parameters and troubleshooting in compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, or application development in distributed systems.
• Scripting and coding skills in Ruby, C/C++, C#, Java, Python, or PHP.
• Experience in customer-facing business and technical presentations.

We are committed to an inclusive culture. If you need workplace accommodations during the application or onboarding process, please contact us for support.