Technical Account Manager ES - GTSS - EMEA

Amazon; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A global cloud technology leader in Dubai seeks a Technical Account Manager to help customers optimize their use of AWS services. You will work closely with various partners and have a strong impact on customer success. The ideal candidate has 2+ years of technical experience, a Bachelor's degree, and strong coding skills. This role promises significant professional development within an inclusive culture.

Benefits

Mentorship opportunities

Flexible work-life balance

Training and certifications available

Qualifications

• 2 years of technical engineering experience required.
• Experience troubleshooting in compute, storage, networking, CDN, databases, DevOps, etc.
• Proficiency in scripting and coding is necessary.

Responsibilities

• Provide technical guidance and advocate for customers.
• Ensure operational health and reduce costs in AWS environments.
• Develop relationships with customers to understand business needs.

Skills

Technical engineering experience

Scripting and coding skills

Customer-facing presentations

Education

Bachelor's degree

Tools

Ruby

C/C++

C#

Java

Python

PHP

Job description

At Amazon, our vision is to be Earth's most customer-centric company. In 2006, we launched Amazon Web Services (AWS), providing customers access to the same cloud technology we built to serve millions of shoppers on Amazon. AWS is a secure cloud services platform offering computing power, database storage, content delivery, and other functionalities to help businesses scale and grow. Millions of businesses use AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability.

The Role

As part of a trusted advisory team, you'll have a direct impact on helping our OnRamp customers maximize value from cloud technology. You will craft and implement strategies to drive customer adoption and use of AWS services, including products like EC2, S3, DynamoDB, RDS, Lambda, CloudFront, CDN, IoT, and more.

Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from startups building their businesses from scratch to large enterprises undergoing significant transformation. You will provide advice on architecture, support strategy, project and launch planning, and ongoing operational issues.

• Build solutions, provide technical guidance, and advocate for customers.
• Ensure AWS environments remain operationally healthy while reducing costs and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession.
• Consult with a range of partners, from developers to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Proactively find opportunities for customers to gain additional value from AWS.
• Conduct detailed reviews of service disruptions, metrics, and prelaunch planning.
• Solve a variety of problems as customers migrate workloads to the cloud.
• Enhance customer capabilities through workshops, brown bag sessions, etc.

As AWS continues to expand in EMEA, you'll have opportunities to develop your technical consulting and leadership skills, work with talented cloud technologists, and expand your AWS product knowledge. Mentorship and AWS certifications are also available to support your growth.

About the Team

Amazon values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't hesitate to apply.

Why AWS

AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by startups and Global 500 companies alike.

Work/Life Balance

We value work-life harmony and strive for flexibility to support our employees both at work and at home.

Inclusive Team Culture

Our culture of inclusion is fostered through employee-led affinity groups and events like Conversations on Race and Ethnicity (CORE) and AmazeCon.

Mentorship and Career Growth

We offer knowledge sharing, mentorship, and career development resources to help you become a well-rounded professional.

Minimum Requirements

• 2 years of technical engineering experience
• Bachelor's degree
• Experience with operational parameters and troubleshooting in one of the following: compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, or applications development in a distributed systems environment
• Scripting and coding skills in Ruby, C/C++, C#, Java, Python, or PHP
• Experience in customer-facing business presentations covering technical and business aspects

Additional Information

We are committed to an inclusive culture that empowers all Amazonians. If you need workplace accommodations during the application or onboarding process, please visit our support page. If the country or region you're applying in isn't listed, contact your Recruiting Partner.