Technical Account Manager, ES-EMEA-SMB

Amazon Web Services EMEA Dubai FZ Branch; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cloud services provider in Dubai seeks a Technical Account Manager to guide customers in maximizing their AWS services. In this role, you'll develop strong relationships, ensure operational health, and drive technical discussions. Ideal candidates will have experience in technical engineering and AWS services. Join a diverse team to innovate and achieve excellence in cloud technology.

Benefits

Mentorship & career growth opportunities

Flexible work-life balance

Inclusive team culture

Qualifications

• Experience with compute, storage, networking, or security in distributed systems.
• Experience in technical engineering is required.

Responsibilities

• Guide and consult customers within AWS.
• Ensure AWS environments are operationally healthy.
• Develop trusting relationships with customers.
• Drive technical discussions with stakeholders.
• Collaborate with AWS teams to maximize customer value.

Skills

Operational parameters troubleshooting

Technical engineering

Experience with AWS services

Cloud offerings experience

Technical lead experience

Job description

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services?

As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customer who sells s/w solutions, often SaaS, built using AWS services), you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption lifecycle.

The TAM is the customer’s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business and operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. As a TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

Key job responsibilities

• Guide, consult, provide technical guidance, and advocate for the customer within AWS
• Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance, and resiliency
• Develop trusting relationships with customers, understanding both their business needs and technical challenges
• Use your technical acumen and customer obsession to drive technical discussions regarding incidents, architectural cost/benefit trade-offs, and risk management
• Consult with stakeholders from developers to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
• Solve a variety of problems as customers migrate workloads to the cloud

A day in the life

See what the team says about their roles :

See our customer testimonials

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate — that’s why customers from startups to Global 500 companies trust our products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, perspectives, and voices our teams bring to everything we do.

Mentorship & Career Growth

We’re committed to raising our performance bar and becoming Earth’s Best Employer. You’ll find endless opportunities for knowledge sharing, mentorship, and career development here.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of home life, which is why we strive for flexibility. When supported at work and home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment

Experience in technical engineering

PREFERRED QUALIFICATIONS

Experience with AWS services or other cloud offerings

Experience as a technical lead in enterprise or customer-facing environments