Technical Account Manager

Convergint; Dubai; On-site; AED 120,000 - 220,000; Full time

Job summary

A leading company in innovative security technologies seeks a Technical Account Manager in Dubai to oversee business development and client management for major data center clients. Responsibilities include developing solutions, managing presales activities, and nurturing strategic partnerships to drive growth.

Qualifications

• Minimum 5 years’ experience in IT security solution design and execution.
• Must have UAE Market experience; knowledge of GCC is advantageous.

Responsibilities

• Responsible for all pre-sales activities and managing key accounts.
• Develops technical design and commercial pricing for the presales team.
• Coordinates and provides data on training requirements for their teams.

Skills

Business Communication

Technical knowledge in Security Industry

Networking

Education

Bachelor's of Engineering (Electronics or CS related)

Master’s Degree or vendor certifications

Job description

Who We Are:

Convergint’s vision is to be the industry leader in the data center vertical, delivering innovative security technologies, managed services, and global solutions. The Technical Account Manager will be responsible for leading business development, account management, and solution delivery strategies with key data center clients. The TAM will focus on nurturing strategic partnerships, identifying new opportunities, and driving growth across assigned accounts.

Who You Are:

You are someone who is creative, energic, a self-starter, and enjoys new challenges. You will have strong relationship building skills, business analysis, working knowledge of global business, and construction environment. You will enjoy a fast-moving pace and stay on top of technology trends, innovations, and developments in the industry.

What you will do with your expertise and our support:

Responsible for all pre-sales activities pertaining their personal accounts and/or their local designated team’s activities and management– this is inclusive of developing bids and integrated solutions, in collaboration with technical PM’s & Presales department. Presents to clients proposed solutions and manages clients’ expectations and requirements. Manage key accounts and develop them.

KEY RESULTS AREAS (RESPONSIBILITIES):

• Manages Presales personnel, monitoring their activities, providing support & guidance when needed.
• Participates in sales calls with colleagues when needed
• Develops technical design and commercial pricing for the presales team
• Suggests discounts, margins, & presentations of the presales team, and provide guidance on the same when needed
• Keeps records and organize reporting back the director on all presales activities
• Provides strategic feedback & input on presales activities
• Organizes the presales team leaves & vacations in coordination with HR department
• Participates in recruiting new presales personnel
• Monitors & develop their own team
• Coordinates & provide data on training requirements for their teams
• Coordinate with other departments on ongoing projects, bids, troubleshooting & any activity that might require his/her input
• Be available for traveling, meeting new clients, and site surveying even in harsh conditions.
• Gets brief from client on required solution(s), gets any available documentation, contacts consultants (if applicable), conducts site visit if possible
• Opens new accounts & establishes relationships with clients & suppliers
• System design based on client’s requirements – the design includes setting specification of hardware, software, technical drawings and IT infra-structure for the solution; might need to specify other requirements – that include power, mechanical and electrical requirements for the project execution.
• Commercial aspects of each project covering – production of BoQ, recommending optimal software and hardware and pricing of the same, negotiates with the client commercial and pricing terms,…
• Technical submittal of the solution in the form of technical and commercial bid/proposal
• Meeting with clients to clarify project dynamics, timelines, execution, planning, etc.
• Briefs PM on all aspects of the project and hands-over all documentation, client contacts and other aspects for commencement of the project execution.
• Interacts with the PM and client (as required) to ensure follow up on project execution and delivery
• Assists Auto-cad section in preparing final solution drawings
• Supports in any required business development with potential or repeat clients
• Manage key accounts and advise on their approach strategy.
• Provide feedback on the general performance of MVP inside key accounts
• Advise and implement action steps to maintain relationships and retain sales growth in key accounts

QUALIFICATION

• Bachelor's of Engineering (Electronics or CS related) or BA in business or equivalent
• Master’s Degree or vendor certifications are considered as advantageous

SPECIFIC SKILLS

• Excellent Knowledge in the relevant markets
• Excellent Business Communication skills
• Languages (Specified per country & Market)
• Technical knowledge in Security Industry, networking
• Presentable & Dynamic

Working Conditions:

• Frequent travel may be required (local, regional, and international).
• Flexibility to work across time zones based on global account locations.

WORK EXPERIENCE

• Minimum 5 years’ experience in IT security solution design and execution
• Must have UAE Market experience; knowledge of GCC is advantageous