Technical Account Manager

Amazon; Dubai; On-site; AED 403,000 - 551,000; Full time

Job summary

A leading cloud services provider is seeking an AWS Technical Account Manager in Dubai to provide advice and strategic guidance to customers. The role involves building solutions, ensuring operational health of AWS environments, and developing relationships with clients to meet their technical challenges. Ideal candidates will have experience in a similar role and technical acumen in cloud operations. The position offers opportunities for professional development and mentorship.

Qualifications

• Experience in a similar role as a Technical Account Manager, Consultant, or Solutions Architect.
• Ability to juggle tasks and projects in a fast-paced environment.
• Fluency in either English or Arabic.

Responsibilities

• Build solutions and provide technical guidance for customers.
• Ensure AWS environments remain operationally healthy.
• Develop trusting relationships with customers to understand their business needs.

Skills

Customer obsession

Technical guidance

Understanding of operational parameters

Fluency in English/Arabic

Tools

AWS

Python

Docker

Kubernetes

Job description

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project and launch planning, as well as ongoing operational issues.

Key Job Responsibilities

• Build solutions, provide technical guidance, and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops and other enablement sessions.

As we continue to rapidly expand in EMEA, you'll have plenty of opportunities to develop your technical consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentor-ship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

About the Team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Requirements

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
• Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
• Ability to juggle tasks and projects in a fast-paced environment
• Customer obsessed
• Fluency in either one of the languages: English/Arabic
• Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.
• Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP a plus but not a requirement
• Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.
• Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.