Technical Account Manager

Qualys; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to drive post-sales processes and ensure customer satisfaction. In this pivotal role, you'll cultivate strong relationships with clients, identify new business opportunities, and provide technical support. Your expertise in security and compliance will be crucial as you navigate customer needs and align product capabilities with their goals. Join a dynamic team that values innovation and customer success, where your contributions will directly impact the growth and satisfaction of clients in a rapidly evolving technological landscape.

Qualifications

• 5-7 years of relevant experience in security and compliance.
• Strong presentation and communication skills are essential.

Responsibilities

• Develop and maintain relationships with aligned accounts.
• Identify new business opportunities and respond to customer inquiries.
• Deliver training and technical support for assigned accounts.

Skills

Security knowledge

Compliance knowledge

Monitoring systems knowledge

Presentation skills

Analytical skills

Communication skills

Problem-solving

Customer relationship management

Education

Bachelor's degree

Tools

CRM software

Vulnerability Management tools

Policy Compliance tools

Networking tools

Job description

The Technical Account Manager (TAM) is responsible for actively driving the post-sales process with direct and channel customers. The TAM must be able to articulate the Company's technology and product positioning to both business and technical users.

He / she must be able to identify all technical and business issues of aligned accounts to ensure customer satisfaction, through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.

Responsibilities

• Maintain and develop business and technical relationships at all levels within aligned accounts.
• Identify and develop potential new business opportunities within aligned accounts.
• Respond to customer questions on technical and business-related issues.
• Clearly demonstrate and align product capabilities to customer goals.
• Carry out technical Proof-of-Concept process as needed.
• Manage opportunity pipeline activity through the Company’s CRM.
• Delivery of high-level and detailed sales presentations. Respond to functional and technical elements of RFIs / RFPs.
• Convey customer requirements to Product Management, Marketing, and Engineering teams.
• Work as the customer champion within the Company.
• Provide product and technical support for assigned accounts.
• Deliver periodic Qualys official training.

Qualifications

• The ideal candidates will be self-motivated with strong knowledge of security, compliance, and / or monitoring systems and typical business processes.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs, and when submitting reports.
• Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
• Bachelor's degree with 5-7 years of relevant experience.
• Able to travel throughout the sales territory.
• Knowledge of key technologies and subjects including TCP / IP and networking, Vulnerability Management, Policy Compliance / Audit Tools, Firewalls, Web App Security, Endpoint Detection and Response, and other relevant enterprise security solutions.
• Knowledge of Auditing Frameworks would be a plus : CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP, etc...
• An Information Security industry qualification would be a definite plus (e.g. CISSP, CISA).
• Must possess an excellent work ethic with a” make it happen” attitude.
• Good understanding of emerging technologies such as DevOps, Digital Transformation, Artificial Intelligence, Machine Learning, etc...
• Excellent English (ideally Arabic but not essential), written and oral communication skills.