Team Operations Manager CS2

Ninjas in Pyjamas; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Ninjas in Pyjamas is seeking a Team Operations Manager to oversee the day-to-day operations of our players, coordinating travel, bootcamps, budgets, and events in a fast-paced esports environment.

The successful candidate will be highly organized, proactive, and skilled at stakeholder management, with strong English communication and a passion for gaming culture. Prior esports experience is a plus but not required.

Qualifications

• 2+ years of experience in an operations environment (project management, analysis, or ops coordination).
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Excel/Google Sheets.

Responsibilities

• Manage and coordinate daily operations for athletes, including player management, partner activations, merchandise, bootcamp planning, budgets, media, and travel arrangements.
• Work closely with coaches to ensure smooth event coordination, travel, bootcamp planning, and budgets.
• Develop and implement efficient processes to streamline team operations and productivity.
• Build and maintain relations with players and colleagues; report to Senior Team Operations Manager.
• Communicate with esports senior management about player wellbeing and lifestyle.

Skills

2+ years experience

Organizational skills

Excel/Google Sheets

Multitasking

Problem solving

Communication & teamwork

English fluency

Esports culture familiarity

Tools

Microsoft Excel/Google Sheets

Job description

Who We Are

We are Ninjas in Pyjamas, probably the world's most legendary esports team.

Born in 2000 with Counter-Strike in our blood, we have pioneered the esports scene since its inception. We earned our stripes by competing at the very top level across almost a dozen game titles and we never lose — we only win or learn.

Our vision is to bring gaming culture to a world without boundaries.

Job Purpose

Ninjas in Pyjamas is seeking a Team Operations Manager to be the logistical prodigy of our esports department. This individual must be the most organized person in the room, consistently seeking ways to work smarter. They will oversee the day-to-day operations of our players. The ideal candidate is proactive, highly organized, and possesses excellent problem-solving skills. We are looking for an outgoing and social individual who can work effectively in a team-oriented esports environment. While previous esports experience is appreciated, it is not a requirement for this role.

Roles and Responsibilities

Day-to-Day Operations:

• Manage and coordinate daily operations for our athletes, including player management, partner activations, merchandise, bootcamp planning, budgets, media, and travel arrangements.

• Work closely with coaches for our teams, ensuring smooth coordination of events, travel arrangements, bootcamp planning, and budgets.

• Develop and implement efficient processes to streamline team operations and enhance overall productivity.

• Build and maintain excellent relations with your players and colleagues; stakeholder management is key for this position. Reporting to and working closely with the Senior Team Operations Manager and other team managers.

• Communication with esports senior management on what is being observed in player wellbeing and lifestyle.

Player Wellbeing

• Be a strong culture ambassador of NIP values and drive engagement, educating the players on these values.

• Assist players in overcoming challenges and remove obstacles, both reactively and proactively.

• Consistently elevate the level of our player experience, anchored in our ambition to be the best in the world from a player experience perspective every day.

Administrative

• Working proactively to scout upcoming tournament destinations for your players and providing briefings.

• Keep track of the players’ inventory, such as merchandise and peripherals.

• Being responsible for tracking deadlines for the team, such as roster locks, tournament invites, and ticket requests.

Qualifications

• 2+ years of experience working in an operations environment, such as project management, analysis, or operations coordination.

• Strong organizational skills and attention to detail.

• Proficiency in Microsoft Excel/Google sheets.

• Proven ability to work in a structured manner and manage multiple tasks simultaneously.

• Excellent problem-solving skills and ability to identify and resolve operational issues independently.

• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.

• Must speak and write fluent English.

• Familiarity with gaming and esports culture is a plus.

What it means to be a Ninja

Ninjas fight as one — no matter where you come from, who you are and what you look like you are welcome to join our dojo.

Our mission is to keep pioneering the esports industry and bringing it to an ever-broadening audience, and in order to innovate we need people from all walks of life. Yes, even if you’re more into horticulture than gaming in your free time.

The essence of being a Ninja is to expect the unexpected. In game and in the office we bring the energy and vision to be ready for anything at any given moment. That’s why your personal experience, your unique background and your perspectives will help us adapt and bring the Unexpected.