TEAM MANAGER

CELINE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury fashion brand in Dubai is seeking a Team Manager to lead Client Advisors and achieve sales targets. Responsibilities include fostering a client-centric culture, enhancing team performance, and ensuring exceptional client experiences. Ideal candidates have over 3 years of management experience in luxury retail and a deep understanding of luxury products. The role offers a dynamic work environment focused on development and inclusivity.

Qualifications

• 3+ years of management experience in luxury retail.
• Proven ability to lead high-performing teams.
• Strong client-centric mindset focused on excellence.

Responsibilities

• Lead and support your team to achieve sales targets.
• Inspire your team aligning with CELINE’s values.
• Guide clients to an exceptional experience on the sales floor.

Skills

Leadership

Client relationship management

Analytical abilities

Organizational skills

Adaptability

Education

Retail management experience

Experience in luxury/fashion business

Job description

Overview

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As Team Manager, you will report directly to the Deputy Store Director and/or the Store Director. You will lead and support your team of Client Advisors, ensuring the achievement of sales targets and fostering a culture of excellence in client experience and service. You will effectively communicate the Maison’s goals, vision, and strategies, motivating your team through exemplary leadership and a deep understanding of CELINE’s heritage. In collaboration with the Deputy Store Director and other departments, you will proactively seek opportunities to drive sales, enhance client relationships, and optimize team performance. You will also play a key role in the development and management of your team, embodying the Maison’s culture and values at every step.

Responsibilities

Business Development

• Lead your team in achieving and surpassing sales targets by implementing effective commercial strategies and monitoring key performance indicators (KPIs). Leverage your deep understanding of CELINE’s product offerings to enhance sales through expert client interactions and product presentations.
• Foster a results-oriented culture within your team, encouraging a proactive approach to sales and client engagement. Promote an understanding of business dynamics, market trends, and customer needs, ensuring your team remains agile and responsive.
• Ensure your team possesses comprehensive knowledge of CELINE’s products, craftsmanship, and heritage. Provide continuous training and support to elevate product expertise, enabling your team to deliver exceptional and personalized client experiences that drive sales.
• Maintain a close working relationship with the Store Director and Deputy Store Director, providing regular updates on sales performance, client feedback, and market trends. Work together to align strategies and identify opportunities for further business development and team improvement.

Leadership and team development

• Inspire your team through a leadership style that embodies Maison’s values and excellence. Your presence will serve as a guiding light, motivating your team to achieve their highest potential and align with CELINE’s esteemed standards.
• Cultivate the growth of each team member by identifying their unique strengths and areas for development. Design personalized individual development plans that encourage professional advancement and prepare future leaders for elevated roles within the Maison.
• Advocate for a culture of continuous learning and refinement. Provide opportunities for engaging training that enhances skills and deepens knowledge, ensuring your team remains at the forefront of luxury retail excellence.
• Create a collaborative and supportive environment where team spirit flourishes. Celebrate successes, encourage open communication, and foster a sense of unity that drives collective achievement and elevates overall team performance.
• Keep track of all your team’s performance, defining objectives, setting goals and following in regular One to One’s.

Client Development and Floor Management

• Oversee the sales floor with an eye for detail and excellence. Ensure that every client encounter is seamless and exceptional, aligning team efforts with CELINE’s high standards and providing superior client experience.
• Guide your team in anticipating and exceeding client expectations, through on the floor coaching, One to Ones, and regular feedback.
• Elevate every client interaction to an exceptional experience. Guide your team in delivering outstanding service that reflects CELINE’s commitment to sophistication and client satisfaction.
• Uphold the highest standards of operational efficiency and compliance. Oversee all aspects of store operations, ensuring that processes are executed flawlessly and align with CELINE’s rigorous standards and legal requirements.
• Ensure that all administrative tasks and processes are handled with accuracy and efficiency. Implement best practices to streamline operations, reduce costs, and elevate productivity, supporting the store’s overall success.

Maintain adherence to internal policies, legal regulations, and industry standards. Foster a safe and secure environment for both clients and staff, ensuring that all safety protocols are rigorously followed.

Image & Brand

• Serve as a prominent ambassador for CELINE, embodying the Maison’s sophisticated image and values.

Profile

KEY FOR SUCCESS

Experience: Retail experience required +3 years of experience in management within luxury/fashion business
Competencies: Proven leadership experience in managing and motivating high-performing teams. Ability to craft exceptional client experiences and build enduring relationships through advanced clienteling techniques. Strong analytical abilities to assess KPIs, drive strategic decisions, and identify growth opportunities. Excellence in communicating effectively with team members, clients, and leadership, ensuring clear information sharing and collaboration. Passion for fashion and a deep understanding of CELINE's products, heritage, and brand identity. Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships. Excellent organizational and time-management skills, with the ability to prioritize effectively in a fast-paced environment. Adaptability and flexibility to meet the demands of a dynamic retail environment. Languages: English, proficiency of other language(s) will be an advantage.

Additional Information

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included, developed and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talents and singularities.