Team Leader- Sales (Male)

Confidential Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic team leader to oversee a group of Tele-sales executives. This role involves coaching, mentoring, and developing team members to ensure they meet and exceed sales targets. The ideal candidate will have a strong background in customer service, excellent leadership abilities, and a proven track record of driving performance improvement. Join a vibrant team culture that values collaboration and employee engagement, and make a significant impact on the team's success while enhancing your leadership skills in a supportive environment.

Qualifications

• 5+ years of experience in customer care with team leading experience.
• Strong knowledge of customer service principles and excellent communication skills.

Responsibilities

• Lead and coach a team of Tele-sales executives to meet sales targets.
• Monitor team performance and manage escalated customer complaints.

Skills

Leadership Skills

Team Management

Customer Service Principles

Communication Skills

Problem Solving

Education

Bachelor's degree in Business Administration

Bachelor's degree in Customer Service Management

Job description

Job Description

• Lead a team of Tele-sales executives
• Meet sales target on regular basis
• Coach and mentor team members to improve their performance and meet or exceed targets.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Monitor and analyze team performance metrics to identify areas for improvement and implement corrective actions.
• Manage escalated customer complaints and ensure timely resolution.
• Foster a positive and inclusive team culture that promotes collaboration and employee engagement.
• Provide regular feedback and performance evaluations to team members.

Desired Candidate Profile

• Bachelor's degree in a related field such as Business Administration or Customer Service Management.
• Minimum of 5 years of work experience in a customer care environment.
• Minimum of 2-3 years of work experience in team leading.
• Strong knowledge of customer service principles and practices.
• Excellent leadership and team management skills.
• Proven track record of meeting or exceeding targets and driving performance improvement.
• Excellent communication and interpersonal skills.
• Ability to handle and resolve customer complaints effectively.
• Proficiency in English & Hindi language (written and verbal).