Team Leader – Reservations

Hyatt Corporation; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Team Leader - Reservations to assist in managing the Reservations Department. This role involves working closely with Marketing and Sales to maximize room yield while ensuring exceptional customer service. The ideal candidate will have 2 to 3 years of experience in Reservations and strong communication skills. This is a fulltime position offering competitive remuneration.

Qualifications

• Minimum of 2 to 3 years of experience in Reservations.
• Ability to articulate resort information to guests and new agents.
• Experience in people management and delivery of training.

Responsibilities

• Assist the Reservation Manager in managing the Reservations Department.
• Work closely with Marketing and Sales to maximize Room Yield.
• Deliver exceptional customer service in line with the brand standards.

Skills

Exceptional verbal and written communication skills

People management

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Summary

You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingassociate, guest and owner expectations.

The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt’s Brand Standards.

Qualifications

• Minimum of 2 to 3 years of experience in Reservations
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
• Previous experience in people management / development and delivery of training information
• Understanding the basic principles of selling, processing reservation requests, and telephone customer service
• Must have knowledge of Microsoft Windows applications such as Word, Excel, and Powerpoint.