Team Leader – Reservations

Park Hyatt Abu Dhabi Hotel & Villas; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

Un hôtel de luxe à Abu Dhabi recherche un Team Leader pour son département des Réservations. Vous serez responsable de l'efficacité du département, en assurant la satisfaction des clients et en maximisant le rendement des chambres. Ce poste nécessite une solide expérience en gestion et des compétences exceptionnelles en communication.

Qualifications

• 2-3 ans d'expérience en Réservations.
• Compétences exceptionnelles en communication écrite et orale.
• Expérience dans la gestion d'équipe et la formation.

Responsibilities

• Assister le Responsable des Réservations dans la gestion du département.
• Maximiser le rendement des chambres par le contrôle des stocks.
• Gérer des problèmes de réservation complexes et des réclamations clients.

Skills

Communication verbale

Gestion du service à la clientèle

Résolution des problèmes complexes

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Description:

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.

The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt’s Brand Standards.

Qualifications Key Responsibilities:

• Minimum of 2 to 3 years of experience in Reservations
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
• Previous experience in people management/development and delivery of training information
• Understanding the basic principles of selling, processing reservation requests, and telephone customer service
• Must have knowledge of Microsoft Windows applications such as Word, Excel, and Powerpoint.
• Utilizing hotel management software to manage bookings, cancellations, and inventory, ensuring data integrity.
• Handling complex reservation issues and resolving customer complaints effectively.
• Maintaining the quality of reservations by verifying guest details, rates, and payment methods.
• Strong verbal and written communication skills, with the ability to interact professionally with guests and team members.