Team Leader Reservations

Hyatt; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading company in hospitality seeks a Team Leader for the Reservations Department to support the efficient running of operations. The ideal candidate will have experience in reservations, exceptional communication skills, and a passion for customer service. Join us at Hyatt to deliver outstanding experiences to guests while driving room yield and collaborating with various departments.

Qualifications

• Minimum 2-3 years experience in Reservations.
• Exceptional verbal and written communication skills.
• Experience in people management and training.

Responsibilities

• Assist in managing the Reservations Department.
• Maximize Room Yield through Inventory Control.
• Deliver exceptional customer service.

Skills

Communication

Customer Service

Sales Principles

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.

The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt’s Brand Standards.

• Minimum of 2 to 3 years of experience in Reservations
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
• Previous experience in people management/development and delivery of training information
• Understanding the basic principles of selling, processing reservation requests, and telephone customer service
• Must have knowledge of Microsoft Windows applications such as Word, Excel, and Powerpoint.