Team Leader - Guest Services Russian Speaker

Beach Rotana; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Abu Dhabi seeks a passionate 'Team Leader - Guest Services' to ensure memorable stays for guests. The role involves personal service, guest relations, and efficient operations management within the Front Office. Ideal candidates have a degree in hospitality and experience in guest services, with excellent communication and problem-solving skills.

Qualifications

• Previous experience in a Front Office department.
• Fluency in written and spoken English essential.
• Computer literacy required.

Responsibilities

• Providing professional, customer-focused service.
• Maintaining and updating guest profiles through the Opera system.
• Coordinating room arrangements based on guest expectations.

Skills

Customer Focus

Effective Communication

Teamwork

Problem Solving

Education

Degree in Hospitality

Tools

Opera System

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering exceptional customer service and providing creative solutions to our guests.

As a Team Leader - Guest Services, you will be responsible for providing professional, customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Extending personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests.
2. Preparing and coordinating the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests.
3. Maintaining up-to-date knowledge of the hotel and local services, providing information, responding to guest queries, and promoting inter-hotel sales and in-house facilities.
4. Maintaining and updating guest profiles through the Opera system.
5. Reviewing and preparing next-day arrival reports for VIPs and guests with special status, highlighting these to management for necessary actions.
6. Blocking rooms according to guest expectations, using guest history, and coordinating with related departments to accommodate special requirements.
7. Making courtesy calls and completing the daily call log as per established guidelines.

Skills, Education, Qualifications & Experience

You should have a degree in hospitality or a related field, with previous experience in a Front Office department within a hotel. Fluency in both written and spoken English, excellent personal presentation, and problem-solving skills are essential. Knowledge of Opera is highly regarded. You should be computer literate.

Knowledge & Competencies

The ideal candidate will be experienced in Guest Relations and Executive Club operations, with excellent presentation and communication skills, and a high level of customer care. You should be proactive, charismatic, approachable, and able to work well under pressure in a fast-paced environment. Being a team player who thrives in a multicultural setting is essential. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People and Operations
• Understanding Differences
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Additional Details

• Role Level: Associate
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Abu Dhabi
• Company Website: [URL not provided]
• Industry: Hotels, Hospitality
• Departments: Chefs, F&B, Front Desk

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