Team Leader - Front Office - Jumeirah Beach Hotel

Jumeirah; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

An exciting opportunity awaits at a premier lifestyle destination, where you can lead a dynamic Front Office team. This role emphasizes the importance of strong leadership and communication skills, ensuring that guests receive the highest standard of service. You will be responsible for guiding your team, managing operations, and fostering a positive work environment. With a commitment to excellence, you will play a key role in maintaining the hotel's reputation as a luxurious haven. Join a forward-thinking company that values integrity, compassion, and teamwork, and take your career to new heights in the hospitality industry.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care package

Dental coverage

Flights home

Life insurance

Incentive programs

Qualifications

• 2-3 years of experience as a Team Leader in a luxury hotel.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Oversee daily operations and motivate the team to achieve goals.
• Ensure professional and discreet service for all guests.

Skills

Communication Skills

Interpersonal Skills

Team Leadership

Compassion

Education

Experience in Luxury Hotel

Proficiency in English

Knowledge of Fidelio/Opera and HotSos

Second Language (Russian, German, Arabic, French)

Tools

Fidelio

Opera

HotSos

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for a Team Leader to join our Front Office team at Jumeirah Beach Hotel. The main duties and responsibilities of this role are:

1. Overseeing the team's daily operations, motivating and guiding them to achieve organizational goals.
2. Creating and enforcing timelines to meet targets and delegate tasks effectively.
3. Demonstrating compassion, honesty, and integrity in all actions to set a positive example for the team.
4. Ensuring all personnel, clients, and guests are greeted and attended to professionally and discreetly.
5. Briefing staff on duties before shifts and compile duty rosters, making changes as necessary.
6. Preparing reports and maintain appropriate filing systems for accurate record-keeping.

About You:

The ideal candidate for this position will have the following experience and qualifications:

1. Strong communication and interpersonal skills.
2. Previous Experience in Fidelio/Opera and HotSos.
3. Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
4. At least 2-3 years of experience as a Team Leader in a luxury hotel.
5. Exposure to working with a multi-cultural team.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.