Team Leader - Front Office - Jumeirah Al Qasr

Jumeirah; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality brand is seeking a Team Leader for the Front Office at Jumeirah Al Qasr. The role involves supervising operations, ensuring high service standards, and leading a multicultural team. Ideal candidates will have experience in luxury properties and proficiency in multiple languages, offering an attractive tax-free salary and comprehensive benefits.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates worldwide

Excellent leave and healthcare packages

Flights home

Accommodation

Life insurance

Incentives

Qualifications

• 1-2 years experience in a similar role at a luxury 5-star property.
• Proficiency in English and a second language preferred.
• Experience in a multicultural environment.

Responsibilities

• Supervise daily operations and coordinate across departments.
• Handle guest inquiries and complaints professionally.
• Conduct quality checks and audits.

Skills

Leadership

Customer Service

Multicultural Awareness

Tools

Microsoft Office

Opera (Cloud)

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia, and Africa. Since 1999, Jumeirah has been renowned worldwide for its luxury resorts, city hotels, and residences, starting with the iconic Jumeirah Burj Al Arab. The brand offers a range of experiences from the Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern Jumeirah Carlton Tower in London.

Madinat Jumeirah, Jumeirah’s mega-resort, features four ultra-luxurious hotels—Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam, and Jumeirah Dar Al Masyaf—located within 3 km of waterways connected by traditional abras. The resort boasts a 2 km pristine beach, Talise Spa, state-of-the-art fitness facilities, and exclusive accommodations, including penthouses, suites, and private summerhouses. It also hosts over 50 world-class restaurants and bars, a traditional souk with Arabian shopping stands, boutiques, and luxury outlets.

About the Job:

An exciting opportunity has arisen for a Team Leader to join the Front Office team at Jumeirah Al Qasr. The main duties and responsibilities include:

1. Supervising daily operations and ensuring smooth coordination across departments.
2. Conducting pre-shift briefings and aligning the team with updated directives and procedures.
3. Preparing reports, maintaining records, and conducting quality checks or audits.
4. Handling guest inquiries and complaints professionally, escalating issues when necessary.
5. Ensuring high service standards and compliance with Jumeirah policies and procedures.
6. Leading by example with integrity, ensuring staff deliver courteous, efficient, and discreet service.

About You:

The ideal candidate will have:

• One or two years of experience in a similar role at a luxury 5-star property; UAE experience is a plus.
• Proficiency in English and a second language (Russian or European languages preferred).
• Strong knowledge of Microsoft Office and Opera (Cloud).
• Experience working in a multicultural environment.
• Confidence in handling complaints of varying severity.

About the Benefits:

We offer an attractive tax-free salary paid in AED, along with generous F&B benefits, reduced hotel rates worldwide, excellent leave and healthcare packages, flights home, accommodation, life insurance, incentives, and other employee benefits. This role is ideal for high performers seeking a career with one of the most luxurious brands in hospitality.