Team Leader - Front Desk - German Speaker

Rotana Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Rotana Hotels is seeking a passionate Team Leader - Front Desk to provide exceptional customer service and ensure a memorable stay for guests. The role involves supervising Front Desk staff, maintaining effective communication, and optimizing service delivery. Ideal candidates will have strong leadership skills and a commitment to guest satisfaction.

Qualifications

• Experience in a customer-facing role in hospitality.
• Strong leadership and team management skills.
• Knowledge of Opera PMS is a plus.

Responsibilities

• Receive guests professionally and courteously.
• Supervise Front Desk employees and ensure service quality.
• Maintain communication with departments for smooth operations.

Skills

Customer Service

Communication

Supervision

Job description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Team Leader - Front Desk, you will be responsible for providing professional, customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Receiving guests in a professional and friendly manner, satisfying guest expectations from arrival to departure.
2. Maintaining effective communication with all related departments to ensure smooth service delivery.
3. Monitoring rate levels and occupancy to optimize revenue.
4. Fostering good working relationships with all Front Office staff, especially Front Desk Agents and Guest Services.
5. Supervising all Front Desk employees to ensure guests are cared for professionally and courteously.
6. Staying informed about hotel and local services to assist guests effectively.
7. Verifying cashier closures by Front Desk Agents at shift end for billing accuracy.
8. Ensuring all guest registrations are completed accurately and correspond with Opera PMS guest information.