Team Leader - Front Desk

Rotana Hotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is looking for a passionate Team Leader for their Front Desk. This role is pivotal in ensuring guests receive exceptional service, creating memorable experiences during their stay. The ideal candidate will thrive in a dynamic environment, leading a team while maintaining effective communication across departments. With a focus on customer satisfaction and operational excellence, this position offers a unique opportunity to shape the guest experience in a vibrant, multicultural setting. If you are driven by results and have a proactive attitude, this is the perfect opportunity for you.

Qualifications

• Degree in hospitality with experience in Front Office Department.
• Excellent English skills and knowledge of an additional language.

Responsibilities

• Provide professional service to guests from arrival to departure.
• Supervise Front Desk employees and maintain communication with departments.
• Ensure guest registrations are accurate and complete.

Skills

Customer Service

Problem-Solving

Effective Communication

Interpersonal Skills

Teamwork

Education

Degree in Hospitality

Tools

Opera PMS

Job description

Job Description
We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Front Desk you are responsible for providing professional and customer-focused service to our guests, ensuring that their stay will become a memorable experience. Your role will include key responsibilities such as:

1. Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
2. Maintain effective communication with all related departments to ensure smooth service delivery.
3. Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
4. Maintain good working relationships with all Front Office employees, with particular emphasis on Front Desk Agents and Guest Services.
5. Supervise all Front Desk employees, ensuring guests are taken care of in a professional and friendly manner.
6. Maintain up-to-date knowledge of hotel and local services and supply information and respond to guest queries.
7. Verify all cashier closures of Front Desk Agents at shift end for billing and attachment accuracy.
8. Ensure all guest registrations are completed and correspond with Opera PMS guest information.

Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge of an additional language, along with strong interpersonal and problem-solving abilities, are essential. Being computer literate and having previous experience with Opera are advantageous.

Knowledge & Competencies
The ideal candidate will be customer-driven and possess an extremely proactive and switched-on personality with an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

1. Understanding Hotel Operations
2. Effective Communication
3. Planning for Business
4. Supervising People
5. Understanding Differences
6. Supervising Operations
7. Teamwork
8. Adaptability
9. Customer Focus
10. Drive for Results