Team Leader - Front Desk

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader - Front Desk, you are responsible for providing professional and customer-focused service to our guests, ensuring that their stay will become a memorable experience. Your role will include key responsibilities such as:

1. Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
2. Maintain effective communication with all related departments to ensure smooth service delivery.
3. Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
4. Maintain good working relationships with all Front Office employees, with particular emphasis on Front Desk Agents and Guest Services.
5. Supervise all Front Desk employees, ensuring guests are taken care of in a professional and friendly manner.
6. Maintain up-to-date knowledge of hotel and local services, supply information, and respond to guest queries.
7. Verify all cashier closures of Front Desk Agents at shift end for billing and attachment accuracy.
8. Ensure all guest registrations are completed and correspond with Opera PMS guest information.