Team Leader - Food And Beverage - Real Madrid World

Dubai Holding Entertainment; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading entertainment company in Dubai is seeking a Team Leader for Food And Beverage Operations. You will manage daily restaurant activities, supervise staff, and ensure high customer satisfaction. Ideal candidates should have problem-solving skills, customer service proficiency, and basic food hygiene certification. Competitive compensation and career development opportunities are offered in a collaborative work environment.

Benefits

Competitive compensation

Career development opportunities

Collaborative work environment

Qualifications

• Strong problem-solving and decision-making capabilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic food hygiene certification.

Responsibilities

• Manage and oversee daily restaurant operations.
• Supervise and support staff to ensure customer satisfaction.
• Conduct daily briefings and performance appraisals.

Skills

Problem-solving capabilities

Customer service skills

Cash-handling skills

Team management skills

Flexibility

Education

Higher Secondary Certification

Job description

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Team Leader - Food And Beverage Operations at Real Madrid World in Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

• Manage and oversee daily restaurant operations, ensuring smooth and efficient service.
• Supervise and support staff to maintain high levels of customer satisfaction and operational efficiency.
• Conduct daily briefings to discuss revenue, policies, procedures, and team responsibilities.
• Conduct performance appraisals, coach team members, and provide feedback for continuous improvement.
• Ensure compliance with Standard Operating Procedures (SOPs), food hygiene, and safety regulations.
• Implement up-selling strategies to maximize revenue.
• Prepare and manage staff duty rosters.
• Communicate effectively with internal and external stakeholders to coordinate restaurant activities.
• Follow strictly the rules and regulations set by the company to protect the lives and welfare of the people involved in its business processes, including the protection of property and environment from damage and other forms of loss.
• Prevent accidents / incidents to happen by promptly reporting the presence of hazards and risks, unsafe acts and unsafe conditions, and escalate issues and concerns at the workplace to immediate superiors or to people in authority who can assist in addressing with appropriate and timely actions thus preventing them from worsening, complicating or magnify into unmanageable huge proportions.
• Report, investigate, cooperate and resolve incidences involving oneself and people within own control and influence, timely and accurately.

About you:

• Strong problem-solving and decision-making capabilities.
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong customer service and cash-handling skills
• Basic computer literacy for reporting and communication
• Basic food hygiene certification
• Higher Secondary Certification.
• Team management skills.
• High level of flexibility and adaptability.

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!