Team Leader - Entry Operations - Dubai Parks and Resorts - Dubai Holding Entertainment

Dubai Holding Entertainment; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading entertainment organization in Dubai seeks a Team Leader - Entry Operations to supervise entry attendants and enhance guest experiences. The ideal candidate has 2–3 years in guest services, strong leadership capabilities, and proficiency in ticketing systems. This role offers a comprehensive benefits package in a dynamic work environment focused on innovation and team development.

Benefits

Competitive compensation

Career development opportunities

Collaborative work environment

Qualifications

• 2–3 years in entry operations, guest services, or frontline team coordination.

Responsibilities

• Supervise Entry Attendants during shift operations.
• Monitor guest entry process and troubleshoot issues.
• Provide real-time coaching and support to team members.
• Support crowd control during peak hours.

Skills

Leadership and people management skills

Guest engagement and complaint handling

Operational troubleshooting and coordination

Education

High School Certificate or Diploma

Tools

POS/ticketing systems

Turnstile operations

Job description

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Team Leader - Entry Operations at Dubai Parks and Resorts under Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

Key Responsibilities

• Supervise Entry Attendants during shift operations, ensuring performance and adherence to SOPs.
• Monitor guest entry process, troubleshoot issues, and escalate concerns to the Supervisor as needed.
• Provide real-time coaching and support to team members, fostering guest-centric behavior.
• Assist in the distribution of schedules, zone allocation, and shift reporting.
• Ensure the proper operation and cleanliness of entry equipment and surrounding areas.
• Handle escalated guest complaints and inquiries with professionalism and timely resolution.
• Support crowd control during peak hours and manage queuing efficiency.
• Contribute to training and onboarding of new entry staff.
• Any other duties may be reasonably requested by the Management Team

About you:

The preferred candidate for this role should possess the following experience and credentials:

• High School Certificate or Diploma.
• 2–3 years in entry operations, guest services, or frontline team coordination.
• Proficient in POS/ticketing systems and turnstile operations
• Leadership and people management skills
• Guest engagement and complaint handling
• Operational troubleshooting and coordination

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!