Team Leader - Concierge - Jumeirah Al Qasr

Jumeirah Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates seeks a Team Leader for the Concierge team at one of its properties. This role involves overseeing daily operations, supporting staff, and ensuring exceptional guest services. The ideal candidate has 1-2 years of experience in a similar role in luxury settings, with strong skills in guest relations and team management. Competitive tax-free salary and generous benefits are offered.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Qualifications

• 1-2 years in a similar role at a luxury 5-star property.
• Proficient in English and a second language, preferably Russian or a European language.
• Experienced in handling guest complaints of various severity.

Responsibilities

• Oversee daily concierge operations and team activities.
• Resolve guest complaints and maintain high service standards.
• Conduct shift briefings for concierge staff.

Skills

Guest service orientation

Team leadership

Multicultural communication

Tools

Microsoft Office

Opera PMS

HotSoS

Sevenrooms

Job description

Team Leader - Concierge - Jumeirah Al Qasr

United Arab Emirates

Job Description

About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An exciting opportunity has arisen fora Team Leader to join the Concierge team in Jumeirah Al Qasr. The main duties and responsibilities of this role are:

• Oversee daily concierge operations, ensuring seamless coordination with Front Office, Transport, and Guest Relations teams.
• Motivate and support concierge staff in delivering exceptional guest services and achieving departmental goals.
• Conduct shift briefings to update the team on guest arrivals, VIPs, events, and special requests.
• Resolve guest issues or complaints efficiently, escalating to supervisors when necessary.
• Ensure compliance with Jumeirah standards and protocols while maintaining strong property and local knowledge.
• Lead by example with professionalism, integrity, and a guest-focused approach at all times.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
• Proficient in English and a second language (Russian or European languages are desirable).
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Experience working in a multi-cultural environment.
• Confident in successfully handling complaints of various severity.

Aboutthe Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.