Team Leader - Butler - Jumeirah Dar Al Masyaf

Jumeirah Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality brand, Jumeirah Group, is seeking a Team Leader Butler for Jumeirah Dar Al Masyaf. This role involves overseeing a team providing exceptional service to VIP guests while ensuring operational excellence and guest satisfaction. With a comprehensive benefits package and career growth opportunities, this position offers a rewarding experience in the hospitality industry.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and healthcare package

Flights home

Accommodation

Life insurance

Qualifications

• Two years experience in the same role in a luxury 5-star property.
• Fluency in English and an additional language desired.
• Strong knowledge of relevant software and systems.

Responsibilities

• Lead the butler team to deliver personalized service.
• Supervise daily operations and guest requests.
• Welcome guests personally and maintain a visible presence.

Skills

Interpersonal skills

Communication skills

Multicultural team leadership

Tools

Microsoft Office

Opera PMS (Cloud)

HotSoS

Sevenrooms

Job description

About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for a Team Leader to join the Butlerteam in Jumeirah Dar Al Masyaf. The main duties and responsibilities of this role:

• Lead the butler team in delivering personalized service by acting as the primary contact for VIP and suite guests, ensuring seamless communication with all departments.
• Supervise daily operations, ensuring that all guest requests, from simple to complex, are handled promptly, professionally, and with attention to detail.
• Welcome guests personally upon arrival in the lobby or designated areas, and maintain a visible presence throughout their stay.
• Proactively anticipate guest needs and guide the team to respond with efficiency, discretion, and courtesy.
• Support guests with information about hotel services, dining options, resort facilities, and current events, while driving upselling opportunities across the property.
• Oversee villa orientations and property tours for guests, ensuring a smooth and informative experience that reflects the hotel’s standards.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Two years of experience in the same role with a luxury 5-star property; experience in F&B is desirable.
• Fluent in English and an additional language (Russian and European languages are desired).
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Strong interpersonal and communication skills, experience leading a multicultural team.

Aboutthe Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.