Team Leader - Alerts Screening

ADIB; United Arab Emirates; On-site; USD 50,000 - 80,000; Full time

Job summary

A leading financial institution in the UAE is seeking a process control professional responsible for managing alert screening, regulatory compliance, team training, and data analysis. This role requires strong organizational skills and the ability to ensure adherence to policies. The ideal candidate will have experience in process oversight and team management while fostering compliance with internal and external regulations.

Qualifications

• Experience in process control and quality assurance.
• Strong understanding of regulatory guidelines.
• Prior experience in team management.

Responsibilities

• Manage screening and discounting of alerts in the onboarding process.
• Ensure adherence to established policies and SLAs.
• Conduct periodic training and reviews for the team.

Skills

Process Control

Team Management

Data Analysis

Regulatory Compliance

Training and Development

Education

Bachelor's Degree

Job description

• Solely responsible for screening and discounting of alerts in digital onboarding process.
• Ensure alerts are adequately reviewed and analyzed prior to discounting or escalating to L3 for GCD review
• Ensure discounting of alerts is done as per GCD guidelines / Policy
• Ensure SLAs agreed with stakeholders are adhered
• Ensure user access reviews are conducted on bi-annual basis
• Ensure system enhancements are developed based on detailed specifications and deployed after thorough testing.
• Ensure SOP remains current and aligned with GCD Policy and regulatory mandates.
• Arrange periodical review meetings with stakeholders and track action items till closure
• Arrange periodical refresher trainings for team
• Ensure complaints received from stakeholders are acknowledged, responded and status is updated in tracker.
• Ensure access to sensitive customer data remains restricted.

Key Accountabilities of the role

Process Ownership & Control

• Ensure QC checklist is reviewed and updated periodically to align with Policy, SOP and workflows
• Ensure understanding gaps identified through QC are corrected through peridical refresher trainings
• Ensure errors are rectified on timely basis.
• Ensure incidents are reported and logged as per bank’s policy
• Ensure adherence to SLA & TATs

Team Management

• Ensure trainings announced by HR & adhoc assignments are completed (by the assigned onshore and offshore team) on timely basis
• Ensure team remains updated with regulatory changes / guidelines published by GCD.
• Ensure process related trainings / refreshers are conducted on periodical basis
• Ensure goals set-up and performance reviews are completed on time.
• Maintain adequate level of engagement within the team.
• Ensure staff accesses are aligned with role requirement.

MIS & Analysis

• Ensure MIS / reports are published regularly
• Conduct periodical trend analysis and share feedback with senior management and stakeholders
• Ensure ISG guidelines on data security are adhered to and information is shared with intended recipients only
• Drive process automation to reduce potential errors
• Support with preparing detailed BRDs ensuring requirements of all stakeholders in the workflow are adequately documented and signed-off
• Ensure detailed E2E UAT is conducted successfully, and evidence saved prior to sign-off
• Conduct sanity check post deployment

Specialist Skills / Technical Knowledge Required for this role :