Team leader

Sundus Recruitment and Outsourcing Services, Abu Dhabi; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment firm in Abu Dhabi is seeking a detail-oriented Team Leader for Compliance Operations based in Sharjah. The role involves overseeing due diligence efforts, driving team performance, and ensuring compliance with AML regulations. Candidates should have 4-6 years of relevant experience and be skilled in data reporting and team management.

Qualifications

• 4–6 years of relevant experience in compliance operations.
• Strong knowledge of AML regulations and banking procedures.
• Proven leadership skills with a focus on teamwork and performance.

Responsibilities

• Monitor and evaluate team performance for quality.
• Handle escalations and service requests from departments.
• Track and report on ODD cases for management.

Skills

Communication

Problem-solving

Data Reporting

Interpersonal Skills

Leadership

Tools

Microsoft Excel

Job description

Now Hiring: Team Leader – Compliance Operations

Location: SHARJAH - UAE

Are you a detail-oriented leader with a passion for compliance, operational excellence, and team performance? We’re looking for a Team Leader – Compliance Operations to oversee and drive our Ongoing Due Diligence (ODD) efforts and ensure exceptional delivery from our frontline teams.

What You’ll Do

• Monitor and evaluate team performance, ensuring work quality and reduction of discrepancy/rejection rates.
• Handle escalations, complaints, and service requests from internal departments and customers.
• Track, update, and report on the progress of ODD cases for senior management.
• Coordinate reactivation of account services for completed cases.
• Maintain and update master trackers and data reports in coordination with the MIS team.
• Oversee key processes including service blocking, exclusion, exemption, and exit relationships.
• Ensure timely, accurate task completion with strong ownership and attention to detail.
• Provide leadership and direction to ensure targets and KPIs are consistently met.
  
  

What We’re Looking For

• 4–6 years of relevant experience in compliance operations, team supervision, or banking services.
• Strong working knowledge of AML regulations, banking procedures, and regulatory requirements.
• Excellent communication, problem-solving, and data reporting skills.
• High proficiency in Microsoft Excel and computer systems.
• Strong interpersonal skills with proven leadership capabilities.