Team Leader

Sharaf DG Energy; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to oversee kiosk sales operations. This role involves managing a team of sales executives, driving sales of telecom products, and ensuring exceptional customer service. The ideal candidate will have a strong background in sales and team management, with a focus on achieving targets and enhancing customer experiences. Join a fast-paced retail environment where your leadership and sales skills can shine, and help shape the future of telecom sales in a vibrant market. If you're ready to make a difference and lead a motivated team, this opportunity is perfect for you.

Qualifications

• 3+ years sales experience in telecom or retail with management experience.
• Bachelor's degree in Business or related field is preferred.

Responsibilities

• Manage and guide a team of sales executives at the kiosk.
• Drive kiosk sales of telecom products and ensure customer satisfaction.
• Generate sales reports and coordinate with management and logistics.

Skills

Leadership Skills

Sales Skills

Negotiation Skills

Communication Skills

Problem-Solving Skills

Customer-Centric Approach

Resilience

Education

Bachelor's degree in Business, Sales, or related field

Tools

CRM applications

POS systems

Job description

Job Summary:

The Team Leader is responsible for managing kiosk sales operations, guiding a team of sales executives, and implementing the achievement of sales targets for telecom products and services. It involves managing day-to-day operations, enhancing the team's morale, and providing a world-class customer experience at the kiosk.

Key Responsibilities:

Team Management & Leadership:

1. Manage and guide a team of sales executives at the kiosk.
2. Train and mentor team members to enhance product knowledge and sales skills.
3. Monitor individual and team performance, providing coaching and feedback.
4. Motivate the team to meet and exceed sales targets.

Sales & Business Development:

1. Drive kiosk sales of telecom products like SIM cards, mobile plans, internet packages, and accessories.
2. Develop and implement strategies to drive customer traffic and conversions.
3. Identify opportunities for cross-selling and upselling.
4. Ensure all sales activities align with company goals and KPIs.

Customer Service & Relationship Management:

1. Achieve high customer satisfaction through efficient resolution of inquiries and complaints.
2. Develop a strong brand image through great service.
3. Resolve escalated customer issues and have them resolved instantly.

Operations & Compliance:

1. Operate day-to-day kiosk operations, including inventory management and POS transactions.
2. Ensure adherence to company procedures, telecom regulations, and compliance procedures.
3. Maintain accurate records of sales, inventories, and customer transactions.

Reporting & Coordination:

1. Generate and present daily/weekly sales reports and performance feedback.
2. Coordinate operations with management, marketing, and logistics teams.
3. Keep current with telecom products, prices, and market trends.

Qualifications & Skills:

Education & Experience:

1. Bachelor's degree in Business, Sales, or related field (desired).
2. 3+ years sales experience in telecom or retail with a minimum of 1 year in a management position.
3. Established record of meeting sales quotas and managing a team.

Skills & Abilities:

1. Excellent leadership, coaching, and team management skills.
2. Impressive sales, negotiation, and communication abilities.
3. Customer-centric with problem-solving capabilities.
4. Resilience in a fast-retail environment under pressure.
5. Understanding of CRM applications and POS systems.

Other Requirements:

1. Readiness to adapt to work in a kiosk-based retail environment.
2. Flexibility in working shifts, weekends, and public holidays when needed.