Team Leader

IdeaCrate; Abu Dhabi; On-site; AED 60,000 - 75,000; Full time

Job summary

Orange Wheels in Abu Dhabi is seeking a hands-on Daily Operations lead to supervise daily activities, uphold grooming standards, and drive promotions for higher engagement. You will run 15-minute team briefings, manage inventory for the cafe and party spaces, and ensure SOP adherence while supporting extra tasks as needed.

The role emphasizes delivering excellent customer experiences, maintaining safety policies, and providing timely End-of-Day reports to management.

Qualifications

• Supervise day-to-day operations and ensure grooming standards.
• Implement promotional activities to drive engagement and loyalty.
• Lead 15-minute daily team briefings and monitor attendance.
• Enforce a no-phone policy to maintain focus and safety.
• Oversee cafe inventory and timely material ordering.
• Submit End-of-Day reports to Area/Regional managers.
• Ensure SOPs are followed with 100% adherence.

Responsibilities

• Supervise day-to-day operations and ensure grooming standards.
• Lead promotions to boost customer engagement and loyalty.
• Conduct 15-minute daily team briefings and monitor attendance.
• Enforce no-phone policy for focus and safety.
• Oversee cafe inventory and timely ordering of materials.
• Submit daily End-of-Day reports to Area Manager Finance and Regional Manager.
• Ensure SOPs are followed with 100% adherence.

Skills

Operations leadership

Customer service

Team motivation

Sales analytics

Problem solving

Job description

Daily Operations

Supervise the day-to-day operations of Orange Wheels centre ensuring adherence to grooming standards Implement and uphold promotional activities to drive engagement and customer loyalty Conduct regular 15-minute daily briefings for the team Monitor and minimize absenteeism to ensure operational efficiency Encourage and motivate employees serving as a role model and example Enforce a no-phone policy for employees to maintain a focused and safe environment Oversee inventory in the cafe maintaining office supplies and ensuring timely ordering of materials Manage the frequent occurrence of parties ensuring smooth coordination and supervision Submit daily End-of-Day EOD reports to the Area Manager Finance and Regional Manager Ensure SOPs are followed with 100 adherence Be ready to lend a hand with additional tasks when colleagues in OW are unavailable ensuring a seamless workflow and strong team support

Sales and Revenue Management

Contribute to achieving weekly sales targets by effective managing of the team Regularly update the daily sales board offering in-depth insights into sales metrics and trends for the team s awareness and analysis

Customer Experience

Lead the delivery of exceptional customer experiences ensuring play areas cafe party hall and retail spaces meet high standards Manage the kids and parents with specific guidelines for weekdays and weekends Address and resolve customer complaints promptly implementing necessary measures for cleanliness and satisfaction

Reporting and Analysis

Manage internal data in SharePoint related to maintenance inventory and attendance Provide proper communication channels especially in risk mitigation situations Address maintenance issues promptly ensuring timely resolution even in emergencies

Team Leadership and Development

Motivate the team by setting an example following SOPs and ensuring their adherence Incorporate motivational strategies such as a Quote of the Day and daily sales board updates Encourage employee suggestions communicate with the area manager regarding IT concerns and implement recognition schemes Recognize the need for customer service training and ensure it is implemented for the team