Team Lead - Account Management

Bayut.com; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the UAE is seeking an experienced Account Manager to lead a team and manage client relationships in the real estate sector. The role involves strategic support, training oversight, and ensuring client success with the platform. Ideal candidates will have a strong sales background, excellent communication skills, and a proven ability to drive results in a multicultural environment.

Benefits

Competitive Tax-free Salary

Annual Air Ticket Allowance

Employee discounts at multiple vendors

Qualifications

• 5-7 years of proven track record in the UAE market.
• Valid UAE license required.
• Excellent knowledge of sales processes.

Responsibilities

• Lead and manage a team of Account Managers.
• Oversee training programs for clients.
• Develop strategies for upsell and renewal opportunities.

Skills

Sales processes

Relationship management

Leadership

Communication

Negotiation

Customer experience

Education

Bachelor's degree preferred

Secondary education minimum

Job description

• Lead and manage a team of Account Managers responsible for post-sales relationships with real estate brokerage clients.
• Take ownership of the accounts assigned with both individual and team targets.
• Ensure clients are achieving success with the platform, focusing on adoption, satisfaction, and retention.
• Develop strategies to support upsell, cross-sell, and renewal opportunities across the client base.
• Serve as a senior point of contact for key accounts, providing strategic support and relationship management.
• Analyse usage trends, feedback, and performance data to inform engagement plans.
• Collaborate with Sales, Product, and Support teams to ensure a seamless client experience.
• Work with Sales Support / Internal Sales to assign low ticket renewals and also arrange cover where required.

Training Oversight:

• Oversee and support the delivery of in-person and virtual training programs for both new and existing clients.
• Manage the Training Manager and/or training team, ensuring delivery quality, consistency, and alignment with client goals.
• Ensure training materials and sessions are up to date, client-centric, and tailored to different user personas.
• Introduce scalable onboarding workflows to improve client ramp-up time and long-term engagement.
• Monitor training effectiveness and client feedback to continuously improve educational content and delivery.

Desired Candidate Profile

• A minimum of secondary education. A bachelor s degree is preferred.
• Valid UAE license required.
• 5- 7 years of proven track record of success in the UAE market, demonstrating strong sales, relationship management and leadership abilities.
• Excellent knowledge of sales processes.
• Continuing to build knowledge of the business, financials, products/services, the market and account needs.
• Ability to deliver an excellent customer experience.
• Excellent communication and negotiation skills.
• Flexibility to learn new products over time.
• Entrepreneurial spirit and drive.
• Goal-oriented and ambitious, with capacity and drive to reach and exceed quotas
• A fast paced, high performing team.
• Multicultural environment with over 50 different nationalities
• Competitive Tax-free Salary
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates

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