Team Lead

DSV; Abu Dhabi; On-site; AED 201,000 - 335,000; Full time

Job summary

DSV in Dubai is seeking a Team Leader – Luxury Fashion Operations to coordinate day-to-day warehouse and customer service for a luxury fashion client. You will oversee inbound, outbound, and returns across all transport modes while ensuring brand service standards and VM timelines are met.

You will lead a team of coordinators, manage workload during peak periods, and coach staff on fashion logistics processes, with a focus on accuracy, efficiency and KPI delivery.

Qualifications

• Diploma or bachelor’s degree preferred.
• 3–5 years in fashion or retail logistics operations.
• Experience with WMS systems and MS Excel reporting.
• Prior team leadership or shift-in-charge experience preferred.

Responsibilities

• Lead and supervise a team of coordinators handling customer service, inbound, outbound, and returns.
• Coordinate store replenishment by delivery window and mall regulations.
• Coordinate inbound flows from suppliers, DCs, and returns from stores.
• Coach and develop team members on fashion logistics processes and client SOPs.
• Ensure shift coverage aligned with delivery waves and courier cut-off times.
• Monitor performance and KPI tracking of the team.

Skills

Team leadership

Customer service coordination

Problem solving

Communication

Education

Diploma or Bachelor’s degree

Tools

WMS

MS Excel

Job description

Job description

Job Req Number: 128721
Time Type: Full Time

The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries.

The Team Leader – Luxury Fashion Operations is responsible for coordinating and supervising day-to day warehouse and customer service activities for a luxury fashion client, including inbound, outbound and customer service coordination across all modes of transport. The role ensures strict adherence to luxury brand service standards, seasonal calendar requirements, store replenishment schedules, mall delivery regulations, and visual merchandising timelines, while maintaining inventory accuracy, service level agreements and operational efficiency.

The Team Leader acts as the first escalation point for the team, resolves operational issues within authority, and escalates major risks to the Supervisor when required. The succesful candidate will be based in Dubai.

Reporting Line

Contract Logistics

Reporting Line

Supervisor

Detailed Responsibilities

Team Leadership & Workforce Management

• Lead and supervise a team of coordinators handling customer service, inbound, outbound, and returns
• Allocate workload based on priority: store launches, VM campaigns, peak season, promotions, e commerce cut-offs
• Act as first escalation point for operational and customer issues
• Coach and develop team members on fashion logistics processes and client SOPs
• Ensure shift coverage aligned with delivery waves and courier cut-off times
• Support performance management and KPI tracking of the team.

Inbound Operations (Good Stock & Returns)

• Coordinate inbound flows from suppliers, DCs, and returns from stores and customers
• Ensure correct handling of Seasonal Collections, High-value garments and accessories and hanging garments where applicable.
• Verify ASN accuracy, Put-away compliance and Quality inspections and damage reporting.
• Coordinate priority inbound during New Season Launches, Promotional Campaigns and during Store Openings and refits.
• Manage reverse logistics for Store returns, E-Commerce returns and transfers between brands or seasons.

Outbound Operations B2B – Store Replenishment & Mall Deliveries

• Coordinate store replenishment by Delivery window, mall regulations and store trading hours.
• Ensure compliance with delivery slot bookings, labeling/ packing standards and floor ready requirements where applicable.
• Support urgent store transfers and stock balancing between locations.

B2C – E-commerce Fulfillment

• Manage daily order flow including cut-off times, Express vs Standard delivery and cash on delivery if applicable.
• Coordinate with courier partners on collection schedules, failed deliveries and return pick-ups.
• Monitor customer delivery KPIs and POD closure.

Customer Service & Client Coordination

• Serve as operational contact point for the fashion brand’s supply chain and retail teams
• Proactively communicate delays, stock discrepancies and delivery risks.
• Support VM, marketing, and retail teams during Campaign launches, Pop-ups and Special events
• Handle complaints and service recovery within authority limits

Inventory Control & Reporting

• Ensure accurate stock movements in WMS and timely system confirmations
• Support cycle counts, seasonal stock reclassification and obsolete and slow-moving stock management
• Prepare and review reports inbound vs outbound volume, store fulfillment rate, E-commerce order performance, returns processing time and inventory accuracy.
• Flag risks related to Shrinkage, High-value SKUs and seasonal stock aging

Process Compliance & Continuous Improvement

• Ensure adherence to Client SOPs, brand handling standards, security and loss-prevention procedures.
• Identify process gaps and improvement opportunities in picking accuracy, packing quality, returns handling and delivery coordination.

Interfaces Internal

• Warehouse Supervisors and Floor In-charge
• Transport Planning Team
• Customs / Freight (for Air or International transfers)
• IT / WMS Support
• Finance (Billing & POD closure)

External

• Client Supply Chain & Retail Operations Teams
• Mall Management Offices (delivery compliance)
• Courier and Transport providers
• Brand VM and Merchandising Teams (when required)

Qualifications & Experience

• Diploma or bachelor’s degree preferred.
• Minimum 3–5 years in fashion or retail logistics operations (mandatory)
• Strong understanding of Seasonal fashion cycles, Store replenishment models and E-commerce fulfillment processes.
• Experience with WMS systems and MS Excel reporting.
• Prior team leadership or shift-in-charge experience preferred.

DSV – Global Transport and Logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visitdsv.com and follow us on LinkedIn and Facebook.