Systems Specialist

European Association of Zoos and Aquaria; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Miral Experiences is seeking a skilled Systems Specialist to join our Technology Operations team. This role administers, implements, monitors, and supports the on-premises infrastructure, ensuring secure and resilient systems aligned with IT strategy and security policies.

The successful candidate will manage Microsoft and VMware environments, support core services, maintain continuity, and drive operational excellence across the technology landscape.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Microsoft certifications such as Microsoft Certified Administrator or Microsoft Certified Solutions Architect.
• VMware Certified Professional (VCP) or equivalent VMware certification.
• ITIL Certification.
• MBA or postgraduate qualification.
• Project Management certification (Agile and/or Waterfall).
• ISO 27001 certification or related information security credentials.
• Minimum 5 years of experience in Systems Administration or Infrastructure Support roles.
• Proven experience managing enterprise on-premises Microsoft and VMware environments.
• Experience administering Windows Server, Linux, virtualization, storage, and networking technologies.

Responsibilities

• Manage, maintain, and optimize enterprise on-premises infrastructure and services.
• Administer and support Windows and Linux server environments.
• Perform OS upgrades, patch management, and infrastructure maintenance activities.
• Manage Microsoft Active Directory, file services, DNS, DHCP, and identity-related services.
• Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and related collaboration platforms.
• Administer VMware private cloud infrastructure and virtualized environments.
• Manage server hardware, storage platforms, and associated infrastructure services.
• Maintain email, antivirus, anti-spam, endpoint protection, and security platforms.
• Support call center infrastructure and related technologies.
• Administer SCCM, SCOM, Intune (MDM/MAM), and endpoint management solutions.
• Manage proxy and reverse proxy technologies to ensure secure and reliable connectivity.
• Monitor infrastructure performance, availability, and security events across the environment.
• Investigate and respond to incidents, alerts, and service disruptions in collaboration with internal and external stakeholders.
• Conduct root cause analysis and implement corrective and preventive actions.
• Perform regular system health checks, capacity reviews, and performance assessments.
• Monitor infrastructure risks and address vulnerabilities within agreed remediation timelines.
• Ensure compliance with organizational security standards, regulatory requirements, and best practices.
• Manage enterprise backup solutions and recovery processes.
• Execute disaster recovery and business continuity procedures to ensure operational resilience.
• Perform regular testing and validation of backup and recovery capabilities.
• Maintain accurate documentation of recovery plans, configurations, and infrastructure assets.
• Evaluate existing infrastructure designs and recommend improvements aligned with industry best practices.
• Identify opportunities for automation using PowerShell and other administration tools.
• Maintain accurate infrastructure inventories, documentation, standards, and operational procedures.
• Support infrastructure projects, technology upgrades, migrations, and implementation initiatives.
• Research emerging technologies and provide recommendations to enhance services and operational efficiency.
• Work closely with infrastructure, cybersecurity, applications, and service management teams to support business objectives.
• Collaborate on the secure design, implementation, and deployment of new technologies.
• Support security awareness initiatives by helping employees understand technology and information security requirements.
• Provide technical guidance and support during audits, assessments, and compliance reviews.

Skills

Analytical skills

Communication

Stakeholder management

Problem solving

Multitasking

Education

Bachelor's degree in IT/CS

Microsoft certifications

VMware VCP or equivalent

ITIL Certification

MBA or postgraduate

Project Management cert.

ISO 27001 cert.

Tools

PowerShell

SCCM

SCOM

Intune

Active Directory

Microsoft 365

VMware

Windows Server

Linux

Job description

Join us at Miral Experiences!

Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

We are seeking a skilled and proactive Systems Specialist to join our Technology Operations team. This role is responsible for the administration, implementation, monitoring, and support of the organization's on-premises infrastructure, ensuring systems are secure, resilient, and aligned with Enterprise Architecture, IT Strategy, and Information Security policies.

The successful candidate will play a critical role in managing Microsoft and VMware environments, supporting core infrastructure services, maintaining business continuity, and driving operational excellence across the organization's technology landscape.

Key Responsibilities

Infrastructure Operations & Administration

• Manage, maintain, and optimize enterprise on-premises infrastructure and services.
• Administer and support Windows and Linux server environments.
• Perform operating system upgrades, patch management, and infrastructure maintenance activities.
• Manage Microsoft Active Directory, file services, DNS, DHCP, and identity-related services.
• Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and related collaboration platforms.
• Administer VMware private cloud infrastructure and virtualized environments.
• Manage server hardware, storage platforms, and associated infrastructure services.
• Maintain email, antivirus, anti-spam, endpoint protection, and security platforms.
• Support call center infrastructure and related technologies.
• Administer SCCM, SCOM, Intune (MDM/MAM), and endpoint management solutions.
• Manage proxy and reverse proxy technologies to ensure secure and reliable connectivity.

Monitoring, Incident Management & Security

• Monitor infrastructure performance, availability, and security events across the environment.
• Investigate and respond to incidents, alerts, and service disruptions in collaboration with internal and external stakeholders.
• Conduct root cause analysis and implement corrective and preventive actions.
• Perform regular system health checks, capacity reviews, and performance assessments.
• Monitor infrastructure risks and address vulnerabilities within agreed remediation timelines.
• Ensure compliance with organizational security standards, regulatory requirements, and best practices.

Backup, Disaster Recovery & Business Continuity

• Manage enterprise backup solutions and recovery processes.
• Execute disaster recovery and business continuity procedures to ensure operational resilience.
• Perform regular testing and validation of backup and recovery capabilities.
• Maintain accurate documentation of recovery plans, configurations, and infrastructure assets.

Infrastructure Improvement & Automation

• Evaluate existing infrastructure designs and recommend improvements aligned with industry best practices.
• Identify opportunities for automation using PowerShell and other administration tools.
• Maintain accurate infrastructure inventories, documentation, standards, and operational procedures.
• Support infrastructure projects, technology upgrades, migrations, and implementation initiatives.
• Research emerging technologies and provide recommendations to enhance services and operational efficiency.

Collaboration & Stakeholder Support

• Work closely with infrastructure, cybersecurity, applications, and service management teams to support business objectives.
• Collaborate on the secure design, implementation, and deployment of new technologies.
• Support security awareness initiatives by helping employees understand technology and information security requirements.
• Provide technical guidance and support during audits, assessments, and compliance reviews.

What We Are Looking For

Education & Certifications

Essential

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Relevant Microsoft certifications such as Microsoft Certified Administrator or Microsoft Certified Solutions Architect.
• VMware Certified Professional (VCP) or equivalent VMware certification.
• ITIL Certification.

Preferred

• MBA or postgraduate qualification.
• Project Management certification (Agile and/or Waterfall).
• ISO 27001 certification or related information security credentials.

Experience

Essential

• Minimum 5 years of experience in Systems Administration or Infrastructure Support roles.
• Proven experience managing enterprise on-premises Microsoft and VMware environments.
• Experience administering Windows Server, Linux, virtualization, storage, and networking technologies.

Preferred

• Experience managing infrastructure projects and technology implementations.
• Exposure to large enterprise environments with complex infrastructure requirements.

Technical Skills & Knowledge

Essential

• Strong experience designing, implementing, and supporting on-premises infrastructure solutions.
• In-depth knowledge of compute, storage, networking, virtualization, security, and identity management technologies.
• Expertise in Microsoft ecosystem technologies, including Active Directory, Microsoft 365, SCCM, SCOM, and Intune.
• Hands-on experience with VMware infrastructure and virtualization platforms.
• Experience with PowerShell and other automation tools.
• Knowledge of enterprise backup, disaster recovery, and business continuity solutions.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining high service standards.

Preferred

• Knowledge of GDPR and international data privacy regulations.
• Understanding of PCI standards, ISO frameworks, and UAE cybersecurity regulations.
• Familiarity with information security governance, risk management, and operational security practices.

Shape the Future With Us

At Miral Experiences, we don't just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We're driven by passion, powered by innovation, and committed to excellence in everything we do.

We're looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.