System Support Engineer

Penta Consulting; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai seeks a knowledgeable System Support Engineer to provide Level 1 and Level 2 support for IBM technologies and server platforms. The successful candidate will ensure timely resolution of technical issues and maintain high standards in support services. This role involves on-site travel across the UAE, making excellent communication and troubleshooting skills essential.

Qualifications

• Experience in technical support or systems engineering role.
• Strong knowledge of IBM Storage and Power Systems.
• Experience with VMware virtualisation and server hardware (Lenovo, Dell, HP).

Responsibilities

• Deliver Level 1 and Level 2 support for IBM Storage and Power Systems.
• Respond to technical issues both remotely and on-site.
• Collaborate with internal teams to provide high-quality support.

Skills

Troubleshooting

Analytical skills

Communication

Interpersonal abilities

Job description

We are looking for a knowledgeable and proactive System Support Engineer to join our clients team, supporting a diverse range of clients. This role is primarily based at the office in Dubai, with travel to customer sites across the UAE as required. The successful candidate will provide Level 1 and Level 2 support across a variety of IBM technologies, server platforms, and virtualisation environments.

Key Responsibilities:

Deliver Level 1 and Level 2 support for IBM Storage technologies, including:

• IBM Flash Systems
• IBM Desk Systems
• IBM Application Library Systems
• IBM Fusion Solution
• IBM Elastic Storage Server (ESS)

Provide L1/L2 support for server and virtualisation platforms:

• VMware virtualisation technologies
• Lenovo servers (essential)
• Dell and HP servers (preferred)
• Support and troubleshoot IBM Power Systems at L1/L2 levels.
• Respond to technical issues both remotely and on-site, ensuring timely and effective resolution.
• Collaborate with internal teams and customers to deliver high-quality support services.
• Maintain accurate documentation of support activities, configurations, and resolutions.
• Keep abreast of emerging technologies and best practices relevant to the role.

Skills & Experience Required:

• Demonstrable experience in a similar technical support or systems engineering role.

Strong technical knowledge of:

• IBM Storage and Power Systems
• VMware virtualisation
• Lenovo, Dell, and HP server hardware

• Excellent troubleshooting and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and manage multiple priorities effectively.
• Willingness to travel within the UAE for on-site support assignments.

If you are interested, please apply with a copy of your CV and we can arrange a call to discuss!