System Engineer

G42; Abu Dhabi; On-site; AED 180,000 - 320,000; Full time

Benefits offered by this job

Healthcare

Education support for dependents

Leave benefits

Job summary

AIQ, Abu Dhabi-based, seeks a System Engineer to maintain and secure hybrid IT environments powering AI platforms. You will support end users, manage identities, and oversee networks and cloud resources.

The role includes security, governance, and enabling AI/ data initiatives across the organization. The ideal candidate has 5+ years in systems/cloud administration, certifications, and strong collaboration skills to work with global teams.

Qualifications

• Bachelor’s degree in Computer Science or related field is required.
• Certifications including Network Administrator, MCSA, and Microsoft Azure are required or preferred.
• 5+ years as Systems and Cloud administrator or similar IT operations role.
• Strong knowledge of AD, Exchange, Office 365, Windows Server, and cloud platforms.

Responsibilities

• Provide end-user support and IT service desk assistance for staff devices.
• Manage identity and access across Azure AD and related systems, including MFA.
• Administer collaboration tools like Teams, Outlook, SharePoint, and OneDrive.
• Oversee networks, VPNs, servers, and cloud resources for reliability and security.
• Enforce security controls, patching, encryption, and compliance requirements.
• Support project teams with Linux, GPUs, Docker, and AI/ML infrastructure setups.
• Handle procurement, asset management, and vendor escalations.

Skills

Problem-solving

Troubleshooting

Communication

Collaboration

Education

Bachelor’s degree in Computer Science or related field

MCSA / Microsoft Azure certifications

Network Administrator certification

Azure / AWS cloud administration

Tools

Azure

Active Directory

Exchange

Office 365

Windows Server

AWS

DNS / Networking

Job description

About the Company:

AIQ is an Abu Dhabi-based technology company that develops and deploys industrial artificial intelligence (AI) technologies at scale, focused on the energy sector. As a venture between Presight (G42) and ADNOC, AIQ has productized 15 AI-enabled solutions that support clients to perform better, protect teams and equipment, keep operations sustainable, and rapidly scale successes. The organization embraces an innovative and entrepreneurial spirit, looking to push boundaries and solve transformational challenges across industry. It welcomes professionals that share the desire to make meaningful and impactful contributions to the mission to deliver responsible AI to the heart of industrial processes. Always on the forefront of technology, AIQ provides its talent with an environment to thrive and excel. Working at AIQ includes participating in some of the most significant industrial transformation projects, interacting with massive data pools, utilizing sophisticated AI infrastructure that is powered by a NVIDIA GPU cloud computing platform, and access to abundant computing, storage, and network resources made available from across the G42 ecosystem.

AIQ is an Abu Dhabi-based technology company that develops and deploys industrial artificial intelligence (AI) technologies at scale, focused on the energy sector. As a venture between Presight (G42) and ADNOC, AIQ has productized 15 AI-enabled solutions that support clients to perform better, protect teams and equipment, keep operations sustainable, and rapidly scale successes. The organization embraces an innovative and entrepreneurial spirit, looking to push boundaries and solve transformational challenges across industry. It welcomes professionals that share the desire to make meaningful and impactful contributions to the mission to deliver responsible AI to the heart of industrial processes. Always on the forefront of technology, AIQ provides its talent with an environment to thrive and excel. Working at AIQ includes participating in some of the most significant industrial transformation projects, interacting with massive data pools, utilizing sophisticated AI infrastructure that is powered by a NVIDIA GPU cloud computing platform, and access to abundant computing, storage, and network resources made available from across the G42 ecosystem.

Overview:

Job Title: System Engineer

Location: Abu Dhabi, UAE

About the Company:

AIQ is an Abu Dhabi-based technology company that develops and deploys industrial artificial intelligence (AI) technologies at scale, focused on the energy sector. As a venture between Presight (G42) and ADNOC, AIQ has productized 15 AI-enabled solutions that support clients to perform better, protect teams and equipment, keep operations sustainable, and rapidly scale successes. The organization embraces an innovative and entrepreneurial spirit, looking to push boundaries and solve transformational challenges across industry. It welcomes professionals that share the desire to make meaningful and impactful contributions to the mission to deliver responsible AI to the heart of industrial processes. Always on the forefront of technology, AIQ provides its talent with an environment to thrive and excel. Working at AIQ includes participating in some of the most significant industrial transformation projects, interacting with massive data pools, utilizing sophisticated AI infrastructure that is powered by a NVIDIA GPU cloud computing platform, and access to abundant computing, storage, and network resources made available from across the G42 ecosystem.

About the role:

The System Engineer is a key role responsible for maintaining, securing, and optimizing the hybrid IT environments that underpin AIQ’s AI platforms and services.

Responsibilities:

Key Responsibilities

1. End-User & Workforce Support

• Provide day-to-day IT assistance for laptops, desktops, mobile devices, and peripherals.
• Troubleshoot software, hardware, and connectivity issues.
• Deliver IT inductions and onboarding sessions for new staff, ensuring awareness of IT policies, tools, and security practices.
• Support staff during offboarding by handling account closures, data backup, and access removal.

2. Identity & Access Management

• Manage onboarding/offboarding, role transitions, and permissions
• Manage Azure, Active Directory, M365, SailPoint, DFS, DHCP, DNS and internal systems.
• Implement Conditional Access and MFA policies.
• Resolve account lockouts and access escalations.

3. Collaboration & Productivity Tools

• Administer Microsoft Teams, Outlook, SharePoint, and OneDrive.
• Enable secure collaboration with external stakeholders.
• Support staff in managing shared drives, permissions, and access rights.

4. Infrastructure & Systems Management

• Oversee networks, VPN connectivity, servers, and cloud resources.
• Ensure high availability and resilience of IT services.
• Manage system upgrades, patching, and performance monitoring.
• Manage security configurations and troubleshooting.

5. Security & Compliance

• Enforce corporate security standards, including MDM enrollment, encryption, and patch compliance.
• Monitor and respond to security alerts.
• Support InfoSec audits and governance requirements.

6. Project & Technical Enablement

• Provide technical support to project teams, including specialized setups (Linux environments, GPU/AI workstations, DGX systems, Docker, GitHub/GitLab).
• Assist teams in configuring and maintaining project-required equipment.
• Support deployment of new technologies for AI and data-driven projects.

7. Procurement & Asset Management

• Manage IT stock, hardware allocation, and lifecycle tracking.
• Oversee procurement requests, license renewals, and warranty claims.
• Liaise with vendors for service, repairs, and escalations.

8. Incident & Escalation Management

• Act as the single point of contact for IT escalations.
• Coordinate with global support teams and vendors for complex issues.
• Ensure business continuity by minimizing downtime and resolving critical incidents quickly.

9. Process & Service Delivery

• Manage IT service requests through ticketing systems.
• Streamline IT processes for efficiency and compliance.
• Drive continuous improvement initiatives in IT operations and service delivery.

Qualifications:

Required Qualifications

• Education: Bachelor’s degree or equivalent in Computer Science or a related field, or relevant work experience.
• Certifications including Network Administrator, Microsoft MCSA, Microsoft Azure

Preferred Experience

• 5+ years as Systems and Business Support and Cloud administrator.
• Strong experience in IT Asset management , hardware build including Windows and MacOs.
• Strong experience in Active Directory, Exchange, Office 365, Windows Server, Azure, and AWS.
• Previous experience in a help desk support or troubleshooting role, particularly in a 24/7 managed services environment.
• Demonstrated experience with Microsoft Cloud Services, including Azure and Active Directory

• Strong understanding of internet protocols, LAN/WAN networking, firewalls and protocols such as DNS, HTTP, LDAP, SMTP, and SNMP.

Soft Skills

• Strong problem-solving and communication skills
• Strong troubleshooting and analytical skills
• Proactive mindset with attention to infrastructure performance and security
• Effective communicator with cross-functional collaboration experience

What working at AIQ offers:

Culture:Encouraging initiative, work in an environment that is fast-paced and varied, surrounded by talented peers from around the world, who are similarly attracted to applying their skills to solve transformational challenges.

Career:Join a team in which your contribution is recognized and rewarded, while you are supported to operate at your peak performance.

Rewards:An attractive renumeration package that includes healthcare, education support for dependents, leave benefits, and more.