Hybrid IT Systems Engineer — AI & Cloud

AIQ; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare

Education support for dependents

Leave benefits

Job summary

AIQ, an Abu Dhabi-based technology company, is seeking a System Engineer to maintain, secure, and optimize hybrid IT environments that support its AI platforms and services. The role covers onboarding, access management, and infrastructure operations in a fast-paced industrial setting.

You will manage Azure, Active Directory, M365, and security controls while supporting project teams with Linux environments, GPU workstations, and Docker-based setups.

Qualifications

• Bachelor’s degree or equivalent in Computer Science or a related field, or relevant work experience.
• Certifications including Network Administrator, Microsoft MCSA, Microsoft Azure

Responsibilities

• End-User & Workforce Support
• Provide day-to-day IT assistance for laptops, desktops, mobile devices, and peripherals.
• Troubleshoot software, hardware, and connectivity issues.
• Deliver IT inductions and onboarding sessions for new staff, ensuring awareness of IT policies, tools, and security practices.
• Support staff during offboarding by handling account closures, data backup, and access removal.
• Identity & Access Management
• Manage onboarding/offboarding, role transitions, and permissions
• Manage Azure, Active Directory, M365, SailPoint, DFS, DHCP, DNS and internal systems.
• Implement Conditional Access and MFA policies.
• Resolve account lockouts and access escalations.
• Collaboration & Productivity Tools
• Administer Microsoft Teams, Outlook, SharePoint, and OneDrive.
• Enable secure collaboration with external stakeholders.
• Support staff in managing shared drives, permissions, and access rights.
• Infrastructure & Systems Management
• Oversee networks, VPN connectivity, servers, and cloud resources.
• Ensure high availability and resilience of IT services.
• Manage system upgrades, patching, and performance monitoring.
• Manage security configurations and troubleshooting.
• Security & Compliance
• Enforce corporate security standards, including MDM enrollment, encryption, and patch compliance.
• Monitor and respond to security alerts.
• Support InfoSec audits and governance requirements.
• Project & Technical Enablement
• Provide technical support to project teams, including specialized setups (Linux environments, GPU/AI workstations, DGX systems, Docker, GitHub/GitLab).
• Assist teams in configuring and maintaining project-required equipment.
• Support deployment of new technologies for AI and data-driven projects.
• Procurement & Asset Management
• Manage IT stock, hardware allocation, and lifecycle tracking.
• Oversee procurement requests, license renewals, and warranty claims.
• Liaise with vendors for service, repairs, and escalations.
• Incident & Escalation Management
• Act as the single point of contact for IT escalations.
• Coordinate with global support teams and vendors for complex issues.
• Ensure business continuity by minimizing downtime and resolving critical incidents quickly.
• Process & Service Delivery
• Manage IT service requests through ticketing systems.
• Streamline IT processes for efficiency and compliance.
• Drive continuous improvement initiatives in IT operations and service delivery.

Skills

Azure

Active Directory

Microsoft 365

SailPoint

Windows Server

Docker

GitHub

Linux

Education

Bachelor’s degree in Computer Science or related field

Tools

Active Directory

Azure

M365

SailPoint

Docker

GitHub

GitLab

Linux environments

DGX systems

Job description

AIQ, an Abu Dhabi-based technology company, is seeking a System Engineer to maintain, secure, and optimize hybrid IT environments that support its AI platforms and services. The role covers onboarding, access management, and infrastructure operations in a fast-paced industrial setting.

You will manage Azure, Active Directory, M365, and security controls while supporting project teams with Linux environments, GPU workstations, and Docker-based setups.