Support Technician -IT

Ghobash Group; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated technician to optimize warehouse operations through effective system management and troubleshooting. The role involves ensuring the Warehouse Management System (WMS) functions smoothly, providing technical support, and conducting user training. This position offers an exciting opportunity to apply your problem-solving skills in a collaborative environment, making a significant impact on operational efficiency. If you're passionate about technology and eager to contribute to a dynamic team, this is the perfect role for you.

Qualifications

• Degree in Information Technology or related field required.
• Certifications in SQL and Oracle preferred.

Responsibilities

• Provide technical assistance and troubleshoot issues.
• Ensure proper functioning of Warehouse Management System (WMS).
• Conduct user training related to WMS.

Skills

Technical troubleshooting

System diagnosis

System configuration

Effective communication

Problem reporting

Education

Degree in Information Technology

Certifications in SQL

Certifications in Oracle

Job description

Job Responsibilities:

1. Provide technical assistance and troubleshooting to diagnose and resolve issues.
2. Ensure proper functioning of Warehouse Management System (WMS) to optimize warehouse operations.
3. Configure systems and maintain system integration, including checking system performance.
4. Conduct user training related to WMS.
5. Create problem reports and escalation tickets as needed.
6. Perform stock count setups.
7. Apply problem-solving skills to address technical challenges.
8. Maintain good communication skills for effective collaboration.

Qualifications:

• Degree in Information Technology or related field.
• Additional certifications in SQL and Oracle are preferred.

Additional Information:

Skills & Abilities:

• Technical troubleshooting and system diagnosis.
• System configuration and maintenance.
• Problem reporting and escalation management.
• Effective communication skills.

Remote Work: No

Employment Type: Full-time