Support Team Lead

AIQU; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in Abu Dhabi is hiring an IT Support Team Lead to oversee their support services. The ideal candidate will have strong leadership skills, extensive knowledge in IT service management, and proven experience in a similar role. This position requires excellent communication and technical troubleshooting abilities, along with a commitment to building client trust and satisfaction.

Qualifications

• 3-5 years experience in an IT support team environment.
• Strong knowledge of IT service management and ITIL best practices.
• Exceptional client relationship management skills.

Responsibilities

• Lead IT support team to effectively resolve technical issues.
• Manage client relationships and ensure quality service delivery.
• Foster team collaboration and high-performance culture.

Skills

Client relationship management

Troubleshooting

Technical support

IT service management

Leadership

Communication

Education

ITIL Certification

Microsoft Certification

Cyber Security Certification

Tools

HaloITSM

ServiceNow

ConnectWise

M365

Azure

Cisco Meraki

Intune

JAMF

Job description

We are looking for an IT Support Team Lead based Abu Dhabi, UAE for one of our direct client.

Skills & Qualifications:

• Proven experience as an IT Support Team Lead or similar role, with at least 3-5 years in a support team environment.
• Strong knowledge of IT service management (ITSM) and ITIL best practices (HaloITSM, ServiceNow, ConnectWise)
• Expertise in troubleshooting and resolving a wide range of technical issues (hardware, software, networking, cloud etc.).
• Exceptional client relationship management skills with the ability to engage and build trust with both technical and non-technical stakeholders.
• Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical users.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong leadership and team management skills.
• Knowledge of M365, Azure, Cisco Meraki, MDM (Intune/JAMF), Firewalls, and network stack.
• A strong technical background with the ability to quickly learn and adapt to new technologies.
• Relevant certifications (e.g., ITIL, Cyber Security, Microsoft Certified) are a plus.