Support Specialist - IT - Jumeirah Al Qasr

Jumeirah; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai seeks a Support Specialist - IT to manage incidents and service requests, troubleshoot systems, and provide technical support. Candidates should have at least 2 years of experience in hospitality and a Bachelor’s degree is desirable. This role offers a supportive environment with benefits such as comprehensive healthcare, learning opportunities, and a competitive tax-free salary.

Benefits

Inclusive work environment

Learning & Development programmes

Colleague discounts on food, beverage, and hotel stays

Comprehensive healthcare and life insurance

Paid annual leave

Performance-based incentives

Qualifications

• At least 2 years’ experience in a similar role in the hospitality industry.
• Comprehensive knowledge of computer hardware/software concepts.
• Adaptability and appreciation of cultural diversity.

Responsibilities

• Manage incidents and service requests across hotel areas.
• Troubleshoot and develop solutions to restore services.
• Deploy and configure PCs and manage software deployments.
• Provide technical support for hotel IT systems.
• Control IT store inventory and provide emergency technical support.

Skills

Technical support

Problem-solving

Communication skills

Cultural adaptability

Education

Bachelor's degree or equivalent

Tools

OperaPMS

Micros

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah:

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Support Specialist - IT to join Jumeirah Al Qasr.The main duties and responsibilities of this role include:

• Manage incidents and service requests from staff and guests across all hotel areas, ensuring quick resolution or escalation. Maintain accurate case records for knowledge sharing and reporting.
• Troubleshoot and develop solutions or workarounds to restore services promptly.
• Deploy and configure PCs, laptops, and user accounts following IT standards, and manage software deployments.
• Provide technical support for hotel IT systems, including iPads, iPods, digital signage, Micros (F&B), OperaPMS (Front Office), Wi-Fi, RMS, and event AV setups.
• Control IT store inventory, issue equipment, and provide emergency technical support outside normal hours.
• Handle guest queries and complaints professionally, report issues to IT Lead, and follow all relevant policies and procedures.

About You

The ideal candidate for this position will have the following experience and qualifications:

• At least 2 years’ experience working in a similar role in the hospitality industry.
• Bachelor’s degree or equivalent is desirable.
• Comprehensive knowledge of computer hardware / software concepts.
• Adaptability and appreciation of cultural diversity, and ability to communicate to both technical and non-technical audiences.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)