Support Services Agent

The Emirates Group; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Support Services Agent to manage the employee support desk at a key location. This role involves coordinating with various departments to ensure timely and effective support for employees. The ideal candidate will possess strong administrative skills, a good command of English, and a proactive approach to addressing employee needs. Join a dynamic team in the aviation sector and contribute to enhancing employee experiences through efficient service delivery.

Qualifications

• 0-2 years of experience in administrative roles in airlines or multinational companies.
• Good command of English and a UAE Driving License required.

Responsibilities

• Manage employee support desk service and coordinate with front office locations.
• Provide guidance on administrative processes and handle employee queries.

Skills

Administrative Support

Customer Service

Communication Skills

Problem Solving

Education

High School Certificate

Diploma in Office Management

Tools

MS Office Applications

Job description

• Manages the employees support desk service at DWC, coordination with all front office locations under broad guidelines from dnata support services and HR to provide a wide variety of solution to the employees and Managers.
• Collects and distributes documents, passes and maintains proper records and inventory of items under administrative control.
• Anticipates DWC employee needs wherever possible, build expertise, knowledge, and speed in ordering supplies through respective service providers in consultation with Management
• Ensures key administrative deliverables are completed on time to effectively support DWC operations.
• Provides guidance to employees on administrative processes, acts as a role model of good behaviour, guiding the employees on the employee regulation manual and safety regulations.
• Develops and manages relationship with key stakeholder Departments like Local affairs, Central Recruitment, dnata Support Services, DWC Accommodation Liaison and Uniform stores to ensure effective and timely support to employees at DWC.
• Handles employee queries and assists with support service activities in line with the agreed process guidelines.
• Handles uniform related escalation, PPE distribution, pass issues as per agreed process timelines.

In this role you will:

• Manages the employees support desk service at DWC, coordination with all front office locations under broad guidelines from dnata support services and HR to provide a wide variety of solution to the employees and Managers.
• Collects and distributes documents, passes and maintains proper records and inventory of items under administrative control.
• Anticipates DWC employee needs wherever possible, build expertise, knowledge, and speed in ordering supplies through respective service providers in consultation with Management
• Ensures key administrative deliverables are completed on time to effectively support DWC operations.
• Provides guidance to employees on administrative processes, acts as a role model of good behaviour, guiding the employees on the employee regulation manual and safety regulations.
• Develops and manages relationship with key stakeholder Departments like Local affairs, Central Recruitment, dnata Support Services, DWC Accommodation Liaison and Uniform stores to ensure effective and timely support to employees at DWC.
• Handles employee queries and assists with support service activities in line with the agreed process guidelines.
• Handles uniform related escalation, PPE distribution, pass issues as per agreed process timelines.

","qualifications":"

To be considered for this role, you must meet the following:

• High School with a Certificate (12 years of schooling) or Diploma in Office Management
• 0-2 years of experience in handling administrative responsibilities in an airline or a multinational company
• UAE Driving Licence in order to gain ADP
• Good command of English Language
• Knowledge of MS office applications

Company Industry

• Airlines
• Aviation

Department / Functional Area

• IT Software

Keywords

• Support Services Agent - DWC

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