Support Lead

Set2Recruit; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading tech consultancy is seeking a Support Lead to oversee client operations in the UAE. This role involves leading a high-performing support team, driving service excellence, and managing critical escalations. The ideal candidate has over 10 years of experience in client operations within high-stakes environments, strong leadership skills, and a technical background in cryptography and networking. The position offers a competitive, tax-free salary and full relocation support.

Benefits

Tax-free salary + bonus structure

Full relocation package

Education allowance for children

VISA sponsorship

Work onsite in UAE

Qualifications

• 10+ years’ experience supporting critical industries.
• 5+ years leading support or client operations teams.
• Strong technical grounding in security technologies.

Responsibilities

• Lead and mentor a high-performing technical support team.
• Act as the escalation point for critical issues.
• Drive service excellence with clear KPIs.

Skills

Leadership

Problem-solving

Communication

Cryptography

Networking

VPNs

PKI

TLS

Job description

Support Lead – Relocate to UAE

Salary: Competitive, tax-free + full relocation support + education allowance + VISA sponsorship

Location: Onsite in UAE

Are you an experienced support leader who thrives in high-stakes environments? We’re looking for a Support Lead to take charge of client operations for a pioneering deep tech venture building secure, next-generation digital infrastructure.

You’ll lead the frontline team that ensures mission-critical clients - spanning government, defense, and enterprise - get world-class support. From handling escalations to shaping processes, you’ll be the trusted bridge between customers and engineering, helping keep some of the most sensitive systems running smoothly.

What You’ll Do

• Lead and mentor a high-performing technical support team
• Act as the escalation point for critical, security-sensitive issues
• Drive service excellence with clear KPIs (uptime, MTTR, containment time)
• Partner with engineering to turn real-world challenges into product improvements
• Champion customers’ needs and build trusted, long-term relationships

What You’ll Need

• 10+ years’ experience, including 5+ years supporting critical industries (government, telecom, defense, or enterprise)
• Proven leadership of support or client operations teams
• Strong technical grounding in cryptography, networking, VPNs, PKI, TLS
• Excellent problem-solving and communication skills with a security-first mindset

Perks & Benefits

• Tax-free salary + bonus structure
• Full relocation package (flights, housing support, settling-in allowance)
• Education allowance for children
• VISA sponsorship
• Work onsite in UAE with a mission-driven, innovation-focused team

Ready to lead support operations that protect the digital future? Apply now and join a world-class team tackling the toughest challenges of the post-quantum era.