Support Engineer

Millennium; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial company in the UAE seeks a Support Engineer to deliver exceptional technical support. The role includes troubleshooting systems and coordinating multiple teams to resolve issues. Candidates should have experience in the finance sector with strong customer service and technical skills. Opportunities for process automation and improvement are available.

Qualifications

• Experience working at a finance company supporting trading applications.
• Familiarity with PC hardware/software troubleshooting.
• Ability to troubleshoot/script in Python/PowerShell.

Responsibilities

• Provide high-quality 1st to 3rd line support to all users.
• Manage issues requiring engagement from multiple teams.
• Produce technical documentation and knowledgebase articles.

Skills

Analytical skills

Problem-solving

Customer service

Technical documentation

Flexibility

Job description

We are seeking a Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.

Principal Responsibilities

• Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.
• Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
• Produce technical documentation/knowledgebase articles.
• Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
• Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
• Ability to work independently and under pressure.
• Flexible in approach, comfortable dealing with ambiguity when necessary.
• Contribute ideas to improve current technology and team operations.
• Identify and help to automate processes within Infrastructure.
  
  

Qualifications/Skills Advantageous

• Experience working at a finance company supporting trading applications - Must.
• Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
• Onboarding users onto technology systems including remote workstations.
• Familiar with PC hardwaresoftware troubleshooting and deployment practices for desktops.
• Ability to troubleshootscript in PythonPowerShell.
• Citrix VDA infrastructure and application support including Dell thin terminals.
• Experience in enterprise change management and outage escalation procedures.
• Able to effectively provide support to remote locations including home setups.
• Comprehensive knowledge of Windows 1011, Microsoft Office 2021/O365.
• Broad understanding of mobile tech including Intune, Android and IOS devices.
• Cisco and IPC phone support.
• WebexZoomSlackTeams support including Video calls & content sharing.
• Experience working with 3rd party vendors to resolve complex issues.
• Excellent written and verbal communications skills as well as strong customer service experience.
• Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.

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