Support Engineer

Waterfall Security Solutions; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Field/Support Engineer to engage with clients during implementation and ongoing support. This role combines technical expertise with customer interaction, ensuring effective solutions are delivered. You'll provide tiered support, conduct installations, and offer training, all while collaborating with sales teams to meet customer needs. Ideal candidates will have 3-5 years of experience in IT or OT infrastructures, strong troubleshooting skills, and excellent communication abilities. If you're ready to make an impact in a dynamic environment, this is the opportunity for you!

Qualifications

• 3-5 years experience in IT or OT infrastructures.
• Advanced Windows and Linux environment mastery.
• Proven troubleshooting capabilities.

Responsibilities

• Provide Tier 1-3 support and document system events.
• Onsite and remote installation worldwide.
• Conduct customer training during initial installation.

Skills

Networking Fundamentals

Traffic Capture and Analysis

IT or OT Network Protocols

Security

Scripting

Batch Files

Troubleshooting Software Issues

Troubleshooting Hardware Issues

Customer Interpersonal Skills

Communication Skills

Education

Bachelor of Technology/Engineering

Bachelor of Science in Computer Science

BS/MS degree in Computer Science, Engineering, or related field

Tools

MSSQL

MySQL

Oracle

Postgres

Maria DB

OSI PI

OPC Data Systems

SCADA Systems

Job description

Bachelor of Technology/Engineering, Bachelor of Science(Computers)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

We are looking for a Customer Field/Support Engineer for post-sale activities. The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of Waterfall Solutions at the customer s site.

Responsibilities:

Provide Tier 1-3 level support including reproduction and documentation of system events.

Onsite and Remote installation Worldwide

Ability to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer.

Perform onsite customer training during initial installation and ongoing as required.

Collaborate with customers to engineer effective solutions incorporating our product

Collaborate with the Pre-Sales and Sales Team as needed to educate as well as getting customer needs/requirements.

Monitor all assign cases for customer support and update all activities on company tracking system.

Documents service and installation actions by completing forms, reports, logs, and records.

Requirements Mandatory:

3 to 5 years experience within working in IT or OT Infrastructures Networking Fundamentals, Traffic capture and analysis, IT or OT Network Protocols, Security, Scripts, Batch files.

Advance level Windows and Linux environment mastering include OS installation, system modification and debug.

3 to 5 years of experience as a Technical Support Engineer or similar role.

Proven troubleshooting capabilities of software and hardware issues.

Great customer interpersonal and communication skills.

Availability for frequent traveling approx. 40% of the time when applicable.

Experience with multidisciplinary systems.

Advantages:

High-level database management, installation, and troubleshooting: MSSQL, MySQL, Oracle, Postgres, Maria DB.

Experience with OSI PI and OPC data systems installation and support.

Familiarity with SCADA high level.

Knowledge of Industrial Control Systems (ICS).

Education:

BS/MS degree in Computer Science, Engineering, or related field.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]