Support Engineer

Job Responsibilities

• Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues.
• Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability.
• Monitor and support daily IT operations for business continuity.
• Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X).
• Address client inquiries effectively and ensure excellent communication for issue resolution.
• Document technical issues, solutions, and standard procedures for knowledge sharing.
• Collaborate with Tier 2 and Tier 3 support teams for escalations.
• Assist with onboarding of new employees and provide technical orientation and support.
• Participate in IT projects including upgrades, migrations, and implementation of new technologies.

Requirements

• Microsoft Azure, Exchange, O365 Administration.
• Microsoft End-Point, RDP, SCCM.
• Hyper-V, VMWare, Citrix.
• Linux, MAC OS X.
• Uni-Flow and network printing systems.
• Ticketing systems and SLA tracking.
• Strong experience in troubleshooting, diagnostics, and problem-solving.
• Familiarity with infrastructure deployment and monitoring.
• Proficiency in both hardware and software support environments.
• Clear and effective communication skills with the ability to translate technical terms to non-technical users.
• Demonstrated leadership in handling escalated issues and mentoring junior team members.
• Excellent interpersonal and customer service skills.
• Time management and ability to prioritize.
• Adaptability in a fast-paced, changing environment.
• Team collaboration and leadership potential.
• High attention to detail and technical documentation skills.