Support Engineer

As a Support Engineer, you will be responsible for the maintenance, repair and smooth operation of the Cyviz systems installed. Act as a first contact of response to any support tickets. Attending to schedule preventive maintenance visits as per the SLA with respective clients.

Key Responsibilities:

• Test and troubleshoot any technical issue either on-site or over the phone.
• Perform routine maintenance and ensure all AV equipment is in good and safe working order.
• Diagnosing and resolving system problems, replacing parts and systems as necessary.
• Provide customers with necessary user and technical training regarding the operation of the AV system.
• Maintaining document records and archiving the same.
• Following up on all open support tickets with Cyviz’s Global Support team.
• Signing off ATPs and preventive maintenance reports.
• Ensuring continued customer satisfaction with Cyviz solutions.

Qualifications:

• Proven experience as an AV Technician or similar role.
• Good networking skills.
• Familiarity with audio and visual systems and equipment.
• Strong problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.
• Ability to work flexible hours, weekends, holidays and handle physical demands of the job.
• Valid driver’s license.