Support Engineer

Millennium Management, LLC; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading financial company in Dubai is seeking a Support Engineer to provide exceptional support services and proactive maintenance. This hands-on role involves troubleshooting various systems, managing user onboarding, and contributing to technology improvements. Ideal candidates will have experience in finance and strong technical skills.

Qualifications

• Experience in finance supporting trading applications is advantageous.
• Ability to troubleshoot and script in Python/PowerShell.
• Excellent communication skills and customer service experience.

Responsibilities

• Deliver high-quality 1st to 3rd line support to users.
• Triage and manage issues requiring engagement from multiple teams.
• Produce technical documentation and knowledge base articles.

Skills

Analytical skills

Problem-solving

Communication

Customer service

Detail-oriented

Tools

Microsoft Windows OS

Linux OS

Microsoft Office O365

Python

PowerShell

Citrix VDA

Cisco

Webex

Zoom

Slack

Teams

Job description

Support Engineer

We are seeking a Support Engineer responsible for providing quality support services and proactive preventative maintenance in a fast-paced financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.

Principal Responsibilities

1. Deliver high-quality white glove 1st to 3rd line support to all users in a courteous, professional manner.
2. Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
3. Produce technical documentation/knowledge base articles.
4. Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
5. Apply strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
6. Work independently and under pressure, demonstrating flexibility and comfort dealing with ambiguity.
7. Contribute ideas to improve current technology and team operations.
8. Identify and help automate processes within Infrastructure.

Qualifications/Skills

• Experience working at a finance company supporting trading applications (advantageous).
• Quick learner, detail-oriented; demonstrable thoroughness and strong ownership of work.
• Experience onboarding users onto technology systems including remote workstations.
• Familiar with PC hardware/software troubleshooting and deployment practices for desktops.
• Ability to troubleshoot/script in Python/PowerShell.
• Experience with Citrix VDA infrastructure and application support, including Dell thin terminals.
• Knowledge of enterprise change management and outage escalation procedures.
• Support for remote locations including home setups.
• Comprehensive knowledge of Windows 10/11, Microsoft Office 2021/O365.
• Understanding of mobile tech including Intune, Android, and IOS devices.
• Cisco and IPC phone support.
• Support for Webex/Zoom/Slack/Teams, including video calls and content sharing.
• Experience working with 3rd party vendors to resolve complex issues.
• Excellent communication skills and customer service experience.
• Hands-on approach to trade floor support functions.