Supply Chain Officer

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

JOB Summary:

We are looking for a detail-oriented E-commerce Order Management Specialist to oversee the end-to-end order processing, ensuring seamless order fulfillment in the WH. The role involves recording and managing orders, coordinating with warehouses and logistics partners, handling customer inquiries, and optimizing order fulfillment processes.

About the role

• Process and monitor online orders from various e-commerce platforms (Websites and Marketplace).
• Coordinate with warehouses from multiple regions to ensure timely order dispatch.
• Track shipments and update the database on order status, delays, or issues.
• Resolve order-related issues such as failures and cancellations.
• Monitor accurate order records in the system and ensure accuracy in the database.
• Work closely with customer support to address order-related escalations.
• Identify and troubleshoot order fulfillment bottlenecks to improve efficiency.
• Analyze order trends and suggest improvements to reduce errors and delays.

About the requirements

Education: Bachelor’s degree is a must, preferably in business or Supply Chain.

1-3 years in e-commerce order management or in WH Operations.