Supply Chain Officer

Gulf Marketing Group (GMG Group); Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented E-commerce Order Management Specialist to enhance order fulfillment processes. This role is pivotal in ensuring seamless order processing across various e-commerce platforms, coordinating with warehouses, and addressing customer inquiries. The ideal candidate will analyze order trends to improve efficiency and reduce errors. Join a dynamic team focused on delivering excellence in the well-being sector, where your contributions will directly impact customer satisfaction and operational success. If you thrive in a fast-paced environment and are passionate about e-commerce, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience in e-commerce order management or warehouse operations.
• Bachelor’s degree required, preferably in business or supply chain.

Responsibilities

• Oversee end-to-end order processing and fulfillment.
• Coordinate with warehouses for timely order dispatch.
• Resolve order-related issues and optimize fulfillment processes.

Skills

E-commerce Order Management

Data Analysis

Customer Support

Problem-Solving

Education

Bachelor’s degree in Business

Bachelor’s degree in Supply Chain

Job description

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

JOB Summary:

We are looking for a detail-oriented E-commerce Order Management Specialist to oversee the end-to-end order processing, ensuring seamless order fulfillment in the WH. The role involves recording and managing orders, coordinating with warehouses and logistics partners, handling customer inquiries, and optimizing order fulfillment processes.

About the role

• Process and monitor online orders from various e-commerce platforms (Websites and Marketplace).
• Coordinate with warehouses from multiple regions to ensure timely order dispatch.
• Track shipments and update the database on order status, delays, or issues.
• Resolve order-related issues such as failures and cancellations.
• Monitor accurate order records in the system and ensure accuracy in the database.
• Work closely with customer support to address order-related escalations.
• Identify and troubleshoot order fulfillment bottlenecks to improve efficiency.
• Analyze order trends and suggest improvements to reduce errors and delays.

About the requirements

Education: Bachelor’s degree is a must, preferably in business or Supply Chain.

1-3 years in e-commerce order management or in WH Operations.