Supervisor - Workshop

Al Ghurair; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

Al Ghurair in Dubai seeks a Workshop Supervisor with 3–7 years in automotive service. You will oversee service orders, justify additional repairs, and ensure customer satisfaction while driving productivity and revenue in the workshop.

The role requires a Diploma/ Degree in Automobile or Mechanical Engineering, strong organizational skills, and a proactive, decision-driven mindset to lead technicians and meet KPIs.

Qualifications

• Diploma or Degree in Automobile or Mechanical Engineering.
• 3 to 7 years of experience as a Workshop Supervisor in Automobile Industry
• Experienced in the Dealer Automobile Industry.
• Highly Organized and result driven
• Tactical & a decision maker

Responsibilities

• Responsible to achieve set target productive efficiency for the month.
• Responsible in ensuring workshop productivity is maximized
• Regularly monitor service orders (WIP) and ensure timely billing.
• Responsible for the vehicle's ready turnaround time.
• Responsible to achieve fix right first-time target (FIRFT)
• Responsible in ensuring Technician's Skills are developed for cross-functionality
• Ensure all the direct subordinates are updated of their daily or weekly performance
• Responsible in coaching and educating technicians on how to improve their performance & achieve KPI's
• Responsible in ensuring SOP and workshop Standards are exercised and complied with

Skills

Automotive workshop supervision

Mechanical engineering background

Dealership experience

Organizational skills

Decision making

Education

Diploma or Degree in Automobile or Mechanical Engineering

Job description

• Receive Job Orders for service and repair jobs from Service Advisors


• Manage loading and provide a detailed explanation and technical justification for additional repairs with cost Estimates in addition to obtain approval from customer.


• Able to make every effort to resolve customer complaints and ensure that the customer has positive ownership experience.


• Raise material requisition for approved additional parts, follow up ordered parts and keep advisors informed.


• Ensure adequate number of vehicles received (service order opened) and achieve budgeted target on revenue.


• Should have flair for selling value added services, tyres, accessories etc.

Job Description

Strategic

• Receive Job Orders for service and repair jobs from Service Advisors


• Manage loading and provide a detailed explanation and technical justification for additional repairs with cost Estimates in addition to obtain approval from customer.


• Able to make every effort to resolve customer complaints and ensure that the customer has positive ownership experience.


• Raise material requisition for approved additional parts, follow up ordered parts and keep advisors informed.


• Ensure adequate number of vehicles received (service order opened) and achieve budgeted target on revenue.


• Should have flair for selling value added services, tyres, accessories etc.

Operational

• Responsible to achieve set target productive efficiency for the month.


• Responsible in ensuring workshop productivity is maximized


• Regularly monitor service orders (WIP) and ensure timely billing.


• Responsible for the vehicle's ready turnaround time.


• Responsible to achieve fix right first-time target (FIRFT)


• Responsible in ensuring Technician's Skills are developed for cross-functionality


• Ensure all the direct subordinates are updated of their daily or weekly performance


• Responsible in coaching and educating technicians on how to improve their performance & achieve KPI's


• Responsible in ensuring SOP and workshop Standards are exercised and complied with

Qualifications

Diploma or Degree in Automobile or Mechanical Engineering.

3 to 7 years of experience as a Workshop Supervisor in Automobile Industry

Experienced in the Dealer Automobile Industry.

Highly Organized and result driven

Tactical & a decision maker