Supervisor - Sales and CRM Admin

The Wheel of Fate Group Holding LTD; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic sales administration team leader to oversee CRM and sales processes. This role involves supervising a team, ensuring smooth sales transactions, and enhancing customer satisfaction through effective communication and problem-solving. With a focus on collaboration across various departments, you will play a crucial role in optimizing workflows and achieving project milestones. If you have a strong background in real estate and a passion for leading teams, this opportunity offers a chance to make a significant impact in a thriving environment.

Qualifications

• 2+ years of experience in sales admin/CRM in real estate in Dubai.
• Strong understanding of CRM workflows and off-plan property sales.

Responsibilities

• Supervise a team handling sales administration and CRM tasks.
• Collaborate with sales teams and manage customer inquiries effectively.

Skills

Team Leadership

Customer Relationship Management (CRM)

Sales Administration

Problem-Solving

Communication Skills

Time Management

Tools

Microsoft Office

CRM Systems

Job description

Job Responsibilities:

1. Supervise a team of 3–6 executives to handle sales administration, CRM, collections, and handover tasks aligned with project milestones.
2. Sales Admin: Assist the sales team with documentation, contract and form preparation, record maintenance, and CRM system updates. Coordinate Oqood registration, agency onboarding, and commission payouts. Manage data uploads and ensure accurate and timely record-keeping.
3. Collaborate with in-house sales team, real estate agents, brokers, and partners to facilitate smooth sales transactions and SPA execution.
4. CRM: Conduct welcome calls and respond to customer inquiries. Provide project updates, manage unit transfers, and handle walk-in customers at the customer center. Oversee payment follow-ups, installment collections, and related customer service requests.
5. Handover: Support handover stages by preparing handover notices, scheduling snag viewings, and managing associated documentation.
6. Work closely with finance, legal, government affair, administrative departments, and external service partners to optimize processes and procedures to improve customer satisfaction.
7. Other tasks assigned by supervisors.

Desired Candidate Profile:

1. Real estate developer (sales admin/ CRM) team leader experience in Dubai for at least the last 2 years is mandatory.
2. Strong understanding of developer CRM workflows, off-plan property sales processes, and agency onboarding procedures.
3. Proven experience managing a team and resolving customer complaints effectively.
4. Proficiency in Microsoft Office, particularly Excel, for detailed reporting.
5. Ability to meet deadlines and perform under pressure while maintaining high-quality work standards.