Supervisor - Patient Happiness

NMC Healthcare; Dubai; On-site; AED 133,920 - 167,400; Full time

Job summary

NMC Healthcare in Dubai is seeking a talented individual to supervise and lead a team in the front office department and contact centre. This role involves ensuring adherence to patient administration processes and supporting departmental goals.

The ideal candidate will hold a Bachelor’s Degree and possess strong knowledge in insurance and billing. Excellent communication skills in English are essential, and proficiency in Arabic is desirable. Opportunities for training and development will also be provided.

Qualifications

• Bachelor’s Degree in any discipline or related fields.
• Master’s degree is an advantage.

Responsibilities

• Supervise and lead a team for patient administration processes.
• Support team in achieving departmental goals.
• Provide training and mentorship to team members.
• Ensure professional conduct and discipline within the team.
• Monitor employee scheduling for operational coverage.

Skills

Strong knowledge in insurance, registration and billing

Strong analytical and problem-solving skills

Ability to think critically and maintain confidentiality

Strong interpersonal, verbal and written communication skills

Excellent command of oral and written English

Proficiency in MS Office

Arabic language desirable but not essential

Education

Bachelor’s Degree – any discipline or related fields

Master’s degree will be an advantage

Job description

Full job description

• Supervise and lead a team, providing general support for the front office department & contact centre ensuring all patient administration processes are followed.
• Align daily operations with the company’s values and culture.
• Support the team in achieving departmental goals and objectives.
• Supervise work outputs related to appointment scheduling, patient registration, medical insurance, billing and the contact centre.
• Provide training and mentorship to team members to ensure quality standards and service delivery.
• Continuously maintain an enabling environment where you can develop and grow your team.
• Orientate new joiners and sign off probation periods.
• Ensure professional conduct and discipline within the team is followed.
• Provide support in the recruitment and selection process of team members.
• Monitor employee scheduling of the department to ensure operational coverage.
• Support and monitor cost management initiatives.
• Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
• Support staff engagement initiatives.
• Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
• Complete year appraisals and coach & develop the team.
• Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.
• Participate in the hospital training programmes.

Qualifications

Bachelor’s Degree – any discipline or related fields. Master’s degree will be an advantage.

Knowledge and Skills

• Strong knowledge in insurance, registration and billing.
• Strong analytical and problem‑solving skills.
• Ability to think critically and maintain a high level of confidentiality.
• Strong interpersonal, verbal and written communication skills.
• Excellent command of oral and written English.
• Arabic language desirable but not essential.
• Proficiency in MS Office.